Hardship

The top section of a telephone pole The top section of a telephone pole

A new Customer Hardship Policy Guideline released by the Australian Energy Regulator (AER) today will bring greater clarity and consistency to the support retailers are required to provide to their customers and new penalties will apply where retailers fail to meet their obligations. “More Australian households are experiencing difficulty paying their bills. We are seeing rising levels…

Read More Hardship protections a right not a privilege