Accessibility

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Consumer Action Law Centre has released the following statement in response to a report by the Australian Communications and Media Authority (ACMA) on fiancial hardhip in the telco industry. A report released this week by ACMA shows that telco providers are not adequately identifying and supporting customers experiencing financial hardship. The ACMA reports shows that…

Read More Telco companies are failing people in financial hardship

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The Australian Communications and Media Authority (ACMA) is reminding consumers that there are options available if they are experiencing financial distress and struggling to pay their telco bills. ACMA Chair Nerida O’Loughlin said that telcos have financial hardship programs available to support Australian consumers facing difficulties. “Telecommunication services are playing a critical role in keeping Australians connected…

Read More Telco financial hardship policies critical during COVID-19

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Applications are now open for a grant pool of $3,000,000 to be submitted by 30 April 2020. Ecstra Foundation is a new not for profit organisation committed to building the financial capability of all Australians within a fair financial system. GRANT OVERVIEW  Eligible organisations may apply for up to three $100,000 grants  Open to established consumer organisations with DGR 1 status  Applications close 30…

Read More Ecstra Response and recovery grants to assist community organisations during COVID-19

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The Australian Communications Consumer Action Network (ACCAN) has urged the Federal Government to prioritise a specific stimulus strategy for telecommunications services to keep Australians connected during the COVID-19 pandemic. Continuing social distancing and self-isolation efforts have resulted in millions of Australians increasingly relying on their home broadband service. As Australia’s peak body representing telecommunications consumers,…

Read More Government must act to address broadband affordability as unemployment predicted to rise: ACCAN

A purple block with white writing inside that says: COronavirus (COVID-19) information from the NDIS quality and safeguards commission A purple block with white writing inside that says: COronavirus (COVID-19) information from the NDIS quality and safeguards commission

The NDIS Quality and Safeguards Commission has produced a COVID-19 information page that contains links to updates, training, alerts and resources for NDIS participants and providers. The information is to inform and support NDIS providers to continue to deliver quality and safe supports and services to NDIS participants. The page contains the following information: Updates…

Read More NDIS Commission releases coronavirus (COVID-19) information for participants and providers

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Commenting after the COAG Energy Council meeting on Friday, Energy Consumers Australia CEO Lynne Gallagher welcomed the call for the energy sector to implement measures to relieve pressures on energy consumers.   “It is critical the energy sector moves rapidly and in a coordinated way to implement measures to ensure all households and small businesses…

Read More Energy companies’ response to COVID-19 must be rapid, coordinated and ambitious to protect consumers

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Consumer groups have released the following joint media release calling for companies providing essential services to support their community during the COVID-19 crisis. Widespread disruption caused by COVID-19 is being felt across Australia. It won’t be long before we have thousands of people trying to survive on a reduced income, worried about whether they can…

Read More A little relief will go a long way for thousands struggling due to COVID-19

A wooden gavel A wooden gavel

The Victorian Government’s proposed changes to class action rules should enable greater access to justice and promote corporate accountability, according to Consumer Action Law Centre. The Justice Legislation Miscellaneous Amendments Bill 2019, introduced to state parliament this week, will reduce barriers to class actions by allowing lawyers to receive a ‘contingency fee’, a fee that is calculated as…

Read More Victorian Government’s class action changes promote corporate accountability

A calculator and a piece of paper with financial notes on it A calculator and a piece of paper with financial notes on it

First Nations Foundation (FNF) has launched the world’s first digital financial literacy education program to help First Nations people develop their financial knowledge. While the content of My Money Dream has been developed by Indigenous people for Indigenous people, FNF has added the might and scale of Australia’s largest industries by offering this to the…

Read More First Nations Foundation launches word-first financial literacy program

A person in a mobility scooter, their back facing the camera A person in a mobility scooter, their back facing the camera

Austroads, the peak organisation of Australian road transport and traffic agencies, has released a Discussion Paper on Motorised Mobility Devices (MMDs). The paper explores establishing a National Registration and Licencing Scheme and Technical Specification for MMDs, also known as powered wheelchairs or mobility scooters. The Austroads Discussion Paper AP-C107-19 makes a number of recommendations and…

Read More Austroads invites responses to Motorised Mobility Devices Discussion Paper

A series of books titles 'law cases' on a shelf A series of books titles 'law cases' on a shelf

The Victorian Legal Services Board and Commissioner (VLSB+C) seeks expressions of interest to serve on its new Consumer Advisory Committee. The VLSB+C has formed the view that it needs a deeper understanding of the needs and concerns of consumers and potential consumers of legal services. To meet this objective, the VLSB+C is establishing a Consumer…

Read More Represent consumers at Victorian Legal Services Board + Commissioner

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The bulletin looks at some of the accessibility challenges that Victorians face on public transport, and the ways in which we work to help make public transport better for everyone.  The Accessibility Bulletin is the first in a series of three annual bulletins to be released this year. Later in 2019 we will publish bulletins…

Read More Public Transport Ombudsman releases 2019 Accessibility Bulletin