ACCC

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The Australian Competition and Consumer Commission (ACCC) has found some retailers may be misleading consumers about their rights under the Australian Consumer Law (ACL) after reviewing the online policies of several large Australian clothing retailers. “This year the ACCC has received over 750 complaints regarding consumer guarantees for clothing purchases. We are reviewing the policies…

Read More ACCC Puts Clothing Retailers on Notice

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Telstra has agreed to offer remedies to around 42,000 customers for promoting and offering some of its National Broadband Network (NBN) speed plans as being capable of delivering specified maximum speeds, when those maximum speeds could not be achieved in real-world conditions. Between September 2015 and November 2017, Telstra offered internet services through both its…

Read More Telstra Offers to Compensate 42,000 Customers for Slow NBN

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Energy Consumers Australia (ECA) and the Queensland Consumers Association (QCA) have welcomed the ACCC’s Preliminary Report for its Electricity Supply & Prices Inquiry. In his Preliminary Report, ACCC chairman Rod Sims has confirmed that the electricity market is not working as it should and not delivering good value for money outcomes for consumers. The QCA says this confirms what…

Read More Consumer Advocate Groups welcome ACCC’s Preliminary Report on retail electricity prices

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This Stay Smart Online Week, the ACCC is warning the community to watch out for common online scams they might encounter. The online sphere – email, the internet, social media and mobile apps – has overtaken telephones as scammers’ preferred tool of the trade to contact potential victims. In 2017, the ACCC’s Scamwatch site has…

Read More Stay Smart Online

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Consumer group CHOICE has referred Coles Complete Cuisine cat food and Nature’s Way (Pharmacare) Kidsmart Vita Gummies to the ACCC for alleged breaches of Australian Consumer Law after they were named and shamed at the 12th annual CHOICE Shonky Awards. “Whether it’s making dodgy claims about the nutritional profile of cat food or claiming sugar laden vitamins are good…

Read More CHOICE Refers Shonky Award Winners to the ACCC

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ACCC Media Release:  ACCC Chairman Rod Sims has welcomed the Federal Government’s reappointment of Delia Rickard as Deputy Chair of the ACCC for a period of five years. The Government announced Delia’s reappointment today following unanimous support from the states and territories. “Delia has made an outstanding contribution to the work of the ACCC over…

Read More Consumers Federation of Australia joins with the ACCC in Welcoming the Reappointment of ACCC Deputy Chair Delia Rickard

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The Australian Communications Consumer Action Network (ACCAN) welcomes the ACCC’s draft decision to not declare a wholesale domestic mobile roaming service. In its submission to the ACCC Inquiry, ACCAN questioned whether regulated domestic roaming would result in better mobile coverage and improved competition in regional, rural and remote areas. ACCAN notes the ACCC’s finding that…

Read More ACCAN supports ACCC draft decision to not declare domestic mobile roaming

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CFA member Energy Consumers Australia has welcomed the announcement by the Prime Minister Malcolm Turnbull today that the Australian Government will be directing the Australian Competition and Consumer Commission (ACCC) to review the competitiveness of the retail electricity market. Rosemary Sinclair, Energy Consumers Australia CEO, said the ACCC Inquiry will investigate whether the electricity retail…

Read More Making the energy market work for consumers

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The Australian Competition and Consumer Commission (ACCC) is seeking views on the proposed acquisition of Woolworths Limited’s (Woolworths) network of retail service station sites by BP Australia Pty Ltd (BP). Together with the proposed acquisition, BP proposes to enter into an ongoing retail convenience, shopper docket discount and customer loyalty partnership with Woolworths. The ACCC’s…

Read More ACCC seeks views of BP’s proposed acquisition of Woolworths service stations