The Code Governance Committee (the Committee), has launched its website insurancecode.org.au.
The Committee’s website is an independent resource for consumers,
small business and Code subscribers that will be periodically updated with news
about its work and publications. The Committee’s website includes:
- information about the Committee and
what it does, the Code and Code subscribers
- information for consumers and small
business about their rights under the Code
- guidance for Code subscribers on
- the Committee’s publications.
If you have a concern about Code compliance you may report it to
the Committee through the website.
The Committee’s website is the
key source of its publications related to monitoring Code compliance. Stay
informed about the Committee’s activities, including publications and guidance
documents uploaded to the website, by subscribing to
The Code Governance Committee is an
independent body that monitors and enforces insurers’ compliance with the Code.
The Code covers many aspects of a consumer’s relationship with
their insurer, from buying insurance to making a claim, to providing options to
those experiencing financial hardship, to the process for those who wish to
make a complaint.