CFA Policy

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Consumers Federation Australia is constantly listening to consumer wants, interests and needs. As such, CFA believes that changes are needed to ensure that we are meeting the ever changing consumer landscape. Recently, CFA made changes to the current policy on consumer representation. The changes are reflected within the document, available here. The new policy statement,…

Read More CFA releases updated Consumer Representatives Policy

New unfair contract terms legislation came into effect fully across Australia on 1 July 2010, following a concerted campaign by CFA and its members. These laws make unfair terms in consumer contacts void. Many industries use standard-form consumer contracts, including telecommunications, finance, motor traders, gyms, travel and utilities. A term will be unfair where it…

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[box type=”note”]This CFA policy is currently under review[/box] CFA has a five point plan for reform in the telecommunications sector. We want: a single consumer telecommunications code; a ‘one-stop’ shop for Alternative Dispute Resolution complaint handling; a more robust consumer protection regulator; vastly improved internal dispute resolution processes within telecommunications companies themselves; and, fair and…

Read More Telecoms