Christmas retailers with most consumer complaints revealed

The Christmas retailers’ naughty list has been revealed in the latest NSW Fair Trading Complaints Register, Minister for Better Regulation Matt Kean said yesterday.

Kogan, Samsung Electronics and online ticket reseller Viagogo claimed the top spots with 27 complaints each, followed by The Good Guys with 18, Apple and Harvey Norman with 16 each, and online gadget store Android Enjoyed receiving 15 complaints.

Mr Kean said while consumers spend big in the festive season, they should always be aware of their rights as a consumer.

“Electronic retailers, both retail and online, featured heavily on December’s naughty list, as did a number of retail stores,” Mr Kean said.

“Shoppers always have the right to return faulty goods, and retailers that refuse to comply face harsh penalties – even if the item was bought at a discounted price.”

The festive season also saw 12 complaints about Hamper King – an online trader selling Christmas hampers. New to the list was online baby product retailer Oopsie, with 15 complaints.

Mr Kean said Fair Trading’s Complaints Register provides information about traders that are the subject of 10 or more complaints in a calendar month.

“In December, a total of 18 businesses featured in the register, receiving 277 complaints between them. Overall in 2017, the register recorded more than 4500 complaints against 80 traders,” Mr Kean said.

“The register is a handy tool for shoppers who want to check the reputation of their favourite retailers, and I encourage consumers to do their research.

“But the New Year is also a fresh start – and that means any business featured on the Complaints Register should take this opportunity to pull up their socks and make sure they’re not making a return in 2018.”

The Complaints Register can be found on the Fair Trading website.