Reducing fraudsters’ theft of mobile numbers

The Telecommunications Industry Ombudsman (TIO) receives complaints from consumers whose mobile numbers have been stolen by a fraudulent third party. Their new publication, Systemic Spotlight, explores the issue and how the TIO has worked with service providers to improve security and protect consumers.

The publication highlights how the systemic investigation power allows The TIO to identify issues with the telecommunications industry’s processes or practices which may cause detriment to residential consumers and small businesses.

By raising awareness and working with providers, the TIO drives improvements in service delivery which benefits consumers and the telecommunications industry.

Read the new Systemic Spotlight here.