Reconnecting the (Telco) customer

CFA member ACCAN has welcomed the interim report of the Australian Communications and Media Authorities Reconnecting the Customer inquiry.

“The ACMA’s Reconnecting the Customer report is an in-depth and well researched exposé of the current state of the telco industry’s customer service and complaint handling ,” said ACCAN CEO Teresa Corbin.

“It confirms the worst-kept secret in town – that the current self-regulatory regime and the market has failed. Telco customers have had enough and the ACMA, in recognising this, has signalled a major shift in their approach to regulation. If the proposed recommendations are implemented, we might finally have a telco market that is fair for consumers.”

See ACCAN’s media release and the ACMA report (pdf) for more information.

 

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