CFA member ACCAN has welcomed the interim report of the Australian Communications and Media Authorities Reconnecting the Customer inquiry.
“The ACMA’s Reconnecting the Customer report is an in-depth and well researched exposé of the current state of the telco industry’s customer service and complaint handling ,” said ACCAN CEO Teresa Corbin.
“It confirms the worst-kept secret in town – that the current self-regulatory regime and the market has failed. Telco customers have had enough and the ACMA, in recognising this, has signalled a major shift in their approach to regulation. If the proposed recommendations are implemented, we might finally have a telco market that is fair for consumers.”