Queensland Consumers calls for action on airline industry disputes

The Queensland Consumers Association (QCA)  has written to the Minister for Infrastructure and Transport indicating its concern about the lack of progress to implement an EDR scheme for the airline industry and the failure of airlines to consult with consumers organisations about the matter.

Chapter 5 of the National Aviation Policy White Paper released in December 2009 indicated that the federal government expected “the industry to establish a mechanism for consumers to have unresolved complaints examined by a third party, such as an industry ombudsman, independent of the airline involved”.

QCA also requested:

  • an update on progress and future plans, and
  • contact information for any organisation or person coordinating this on behalf of the airlines or for the relevant person within each airline.

QCA is awaiting the Minister’s reply.

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