Submission due on Industry Standard (2007) on Telemarketing and Research Calls

ACMA has released its discussion paper in response to  submissions received in February 2011 about the effectiveness of the Telecommunications (Do not Call Register) Telemarketing and Research Calls Standard 2007. ACMA is now accepting further submissions in considering revisions to the standard. ACMA’s role is to balance community and industry expectations in relation to the making of telemarketing calls. Check the ACMA media release page for this inquiry for a copy of the discussion paper and information about how to respond.

CFA member ACCAN has made a number of submissions regarding the Do Not Call Register. ACCAN believes there should be:

  • one day in the week (Sunday) where people are not called. (Currently researchers can call on Saturdays and Sundays from 9am – 5pm, though ACMA is suggesting a later start time of 10am – 5pm
  • a specific requirement for the telemarketer or researcher to ask the call recipient if they would like to continue the call at the beginning of the call
  • a limit on the number of calls a telemarketer can make to a particular number during a particular time
  • a requirement that telemarketers maintain an internal opt out list (that is, a list of individuals who do not wish to receive further telemarketing calls)

Submission are due 11 July 2011.

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