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Consumer protection agencies across Australia today launched an education campaign to highlight issues around buying resold and second hand tickets to concerts, sporting events, festivals and other events. The education campaign will improve understanding and awareness of the ticket resale market, and help consumers to understand the risks associated with purchasing tickets from secondary resellers…

Read More Education campaign on ticket reselling to benefit consumers

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Online marketing, lead generation and cold-calling have been scrutinised in a new report from Consumer Action Law Centre.  The report, entitled Dirty Leads: consumer protection in online lead generation, finds that marketers that use ‘lead generation’ can give rise to consumer manipulation and harm.   Lead generation involves businesses who use techniques like online surveys or tricky…

Read More New report uncovers murky world of online marketing

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Congratulations to the winners and finalists of the 2018 Consumer Protection Awards and many thanks to all the nominees for their dedication to advancing consumer protection and injury prevention for children in Western Australia. Rona Okely Award Finalists: Helen Creed Merv Mancer Winner: Nanette Williams Nanette Williams arrived in Karratha in January 1982 and since…

Read More Western Australian Consumer Protection Awards 2018

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Energy-savvy Queenslanders with home battery storage can put $50 in their pocket from today by signing up to Australia’s first battery storage database. Queensland Energy Minister Dr Anthony Lynham today announced the home battery database, which will also improve safety during emergencies. “Households with solar panels are starting to install batteries to store their solar…

Read More Queensland leads the way in energy storage

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Proper complaints management can provide a major financial boost for NSW businesses according to a new report released today, Minister for Better Regulation Matt Kean said. The report – released to coincide with World Consumer Rights Day today – was produced by the Society of Consumer Affairs Professionals (SOCAP), and the University of Newcastle. Mr…

Read More Complaints management gets big thumbs up on World Consumer Rights Day

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Consumer group CHOICE says it’s time for real world emissions testing to ensure consumers aren’t misled by car makers CHOICE is renewing its call for real world testing of vehicle fuel efficiency following new research that found Volkswagen’s recalled and “fixed” cars are using more fuel and emitting more noxious emissions than allowed under Australian…

Read More Volkswagen emissions con continues

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NBN Co has announced a new monthly report to track service and quality improvements on the nbn broadband access network. The report will include key measures such as the number of homes and businesses which can connect to the nbn™ access network, network congestion levels, the percentage of homes and businesses on a 50mbps (download) wholesale speed…

Read More Australians can now track NBN progress in monthly reports

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The financial counselling sector has today released its third annual Rank the Banks survey and it contains both bouquets and brickbats. Nearly 300 financial counsellors were surveyed for their views on how the banking industry is responding to customers in financial hardship. Financial counsellors were also asked for the first time to rank the hardship practices of…

Read More ‘Rank the Banks’ survey results released

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National variety goods retailer The Reject Shop Ltd has been penalised $140,000 after admitting that it contravened the product safety provisions of the Australian Consumer Law (Victoria) by selling projectile toys that did not meet the relevant Australian Safety Standard. The Reject Shop operates more than 330 stores across Australia. Consumer Affairs Victoria took action…

Read More The Reject Shop ordered to pay $155,000 over unsafe projectile toys

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The following is reproduced from the Consumers International website. The consumer movement marks 15th March with World Consumer Rights Day every year, as a means of raising global awareness about consumer rights and needs. Celebrating the day is a chance to demand that the rights of all consumers are respected and protected, and to protest against…

Read More World Consumer Rights Day 2018: Making Digital Marketplaces Fairer