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Eight new members have joined the Australian Communications and Media Authority’s Consumer Consultative Forum (CCF) to provide information and advice on telecommunications issues affecting Australians. The organisations appointed are: Consumer Policy Research Centre Country Womens’ Association of Australia Deaf Australia Federation of Ethnic Communities’ Council of Australia LegalAid NSW NSW Business Chamber South Australian Council of…

Read More New appointments to telco consumer forum

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Improving customer service, productivity and efficiency are just a few of the many benefits of a service management system. ISO has updated two standards in its service management series, with new features, topics and tips from the top. Read more here. Consumers Federation of Australia has a representative on the Standards Australia Technical Committee IT-030…

Read More IT Service management standards improve business processes and decision making

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The ACMA’s final set of rules to improve the experience for consumers moving to services delivered over the National Broadband Network (NBN) commence today. ‘The ACMA has been working hard on behalf of consumers to address issues of concern before we reach the peak rollout period for the NBN,’ said ACMA Chair Nerida O’Loughlin. Over…

Read More ACMA’s telco rules finalised

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Peak older persons advocate, COTA Australia, today welcomed the Royal Commission into aged care for the spotlight it will throw on the challenges facing aged care over the next two decades, but warned it must not delay significant reforms now underway and in the wings to improve safety and quality standards for the 1.3 million…

Read More COTA welcomes Royal Commission into aged care but warns against delaying reforms

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More than 7,400 eyeliner products believed to contain lead have been seized by inspectors. Consumers are being warned to take care when purchasing cosmetics after testing by New South Wales Health of the eyeliners branded as ‘Hashmi Surma Special’ and ‘Hashmi Kohl Aswad’, revealed high levels of lead and other dangerous metals, including arsenic and…

Read More Take care when purchasing cosmetics

ACCC Chair Rod Sims has put telecommunications companies on notice to ensure their advertising is clear and transparent or face court action from the regulator, including much higher penalties and a warning that the ACCC may bring proceedings against executives who knowingly approve misleading advertisements. Earlier this year the ACCC began investigating Optus, Vodafone and…

Read More Telcos on notice about false and misleading advertising

CHOICE and ACOSS’ research report Competition Policy and Human Services: Where Theory Meets Practice was released on Thursday 13th September 2018. The report assessed two areas of human service where various combinations of choice, contestability and competition have been significant in recent years – vocational education and training (VET) and employment services. It examined outcomes achieved,…

Read More Competition Policy and Human Services: Where Theory Meets Practice

Energy Consumers Australia today is proud to announce an annual scholarship to honour the memory of Dr Gill Owen, who passed away in August 2016. Dr Gill Owen was an inaugural Director of the Energy Consumers Australia Board.’ The CEO of Energy Consumers Australia, Rosemary Sinclair AM said today that Gill Owen was a respected…

Read More Scholarship to honour Dr Gill Owen

Operating since 1993, the Telecommunications Industry Ombudsman scheme (TIO) provides a fair, independent and accessible dispute resolution service for telephone and internet complaints. The TIO scheme is managed by an Ombudsman and a Board comprising independent directors, directors with industry and with consumer experience and an independent Chair. The Board is responsible for appointing and…

Read More TIO seeks Director with Consumer Experience

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Here is your chance to have your say about the My Health Record system – submissions invited on the Parliamentary inquiry into the expected benefits of the system and other issues, read more here. Individuals and organisations are invited to send in their opinions and proposals in writing (submissions) Preparing a submission to an inquiry.  Submissions sought by 14 September…

Read More My Health Record – submissions invited