7 07, 2017

Most Australians Facing Internet Issues – CHOICE Survey

By | July 7th, 2017|Everyday Consumer, Telcommunications and Internet|0 Comments

CHOICE finds 62% of Australians faced issues with their internet in the past six months, with Telstra ranked last for value for money  CHOICE’s internet satisfaction survey has found Australians have been plagued by disconnections and drop-outs, connection issues and slow speeds over the past six months, with consumers least satisfied with Telstra and Dodo.  [...]

7 07, 2017

Governments take first step towards an official UN World Consumer Protection Week

By | July 7th, 2017|Consumer protection, Consumers International, Everyday Consumer|0 Comments

Announcement from Consumers International (CI): In a very positive step forward, national consumer protection ministries and agencies have reached agreement on a proposal for the United Nations (UN) to make World Consumer Protection Week an official UN observance. The proposal calls for the week to be held each year in the week in which the [...]

4 07, 2017

CHOICE Says Look Past The Lifetime Health Cover Hype

By | July 4th, 2017|CHOICE, Health|0 Comments

CHOICE says young Australians shouldn’t feel pressured into taking out health insurance just to avoid paying Lifetime Health Cover loading New CHOICE analysis has found taking out poor value health insurance, simply to avoid a future loading on premiums, may ultimately leave consumers worse off. “As the end of financial year approaches, health insurance and [...]

3 07, 2017

‘Independent’ Means Independent – ASIC Clarifies Financial Adviser Terms

By | July 3rd, 2017|ASIC, Finance|0 Comments

'Independent', 'independently owned', 'non-aligned' - financial advisers use a variety of terms to promise a lack of conflict of interest. But what do these terms mean? And what is required before an adviser can lawfully use them? ASIC has clarified its position on the use of restricted terms relating to the independence of financial advisers after seeking [...]

30 06, 2017

Solar Retail Code Independently Reviewed

By | June 30th, 2017|Energy, Solar|0 Comments

The Solar Retailer Code of Conduct aims to promote best practice by businesses selling solar PV systems. Developed and administered by the Clean Energy Council (CEC) in 2013 and authorised by the Australian Competition and Consumer Commission, the code requires signatories to abide by some important standards, including: A standard minimum warranty period of five [...]

30 06, 2017

Consumer Action Launch Campaign for Retirement Housing Reform

By | June 30th, 2017|Ageing, Campaigns|0 Comments

Consumer Action Law Centre have launched a campaign urging reform in the Retirement Housing Industry following joint Four Corners/Fairfax Media investigations that brought to light the lengthy contracts, exploitation and crippling exit fees that dog the industry. Consumer Action say that while the revelations have shocked many, the issue is nothing new and the sector is crying out [...]

30 06, 2017

Expressions of Interest to Serve on ACCAN Independent Grants Panel

By | June 30th, 2017|Jobs with CFA Members|0 Comments

ACCAN is calling for expressions of interest for one additional member to serve on the Independent Grants Panel. The Independent Grants Panel is responsible for assessing grant applications for funding under the ACCAN Grants Program. The Grants Program funds projects that work towards the vision of communications services that are available, accessible and affordable for [...]

29 06, 2017

Consumer Champion Calls it a Day

By | June 29th, 2017|Everyday Consumer|0 Comments

One of New South Wales’ most respected and longest-serving public servants, Fair Trading Commissioner Rod Stowe, has announced his retirement. Mr Stowe will retire in July after more than 40 years’ continuous service to the NSW public, including almost three decades in the consumer affairs portfolio, under 18 different Ministers, and six years as Commissioner. [...]

28 06, 2017

Long Standing Consumer Protection under Threat

By | June 28th, 2017|Everyday Consumer|0 Comments

Consumers are protected by legislation controlling the way in which pre-packed food and other goods are labelled. Long established protection will disappear if the Government agrees to some of the options in a Government Review Paper Review of Part 4 of the National Trade Measurement Regulations Options Paper. The National Measurement Institute within the Department of [...]

27 06, 2017

CFA Call on Government to Support World Consumer Rights Day

By | June 27th, 2017|Consumer protection, Everyday Consumer|0 Comments

The Consumers’ Federation of Australia (CFA) have called on the Federal Government to support the recognition of World Consumer Rights Day as an official United Nations Observance. Consumers International (CI) are currently campaigning for the United Nations to recognise the day as an official UN observance, and are working with consumer advocacy groups around the [...]

26 06, 2017

Big consumer wins in Telco Reform Package legislation

By | June 26th, 2017|Telcommunications and Internet|0 Comments

The Australian Communications Consumer Action Network (ACCAN) welcomes changes to the Telecommunications Reform Package legislation introduced into Parliament today as a big win for all consumers. A number of ACCAN’s concerns will be addressed by the legislation as it contains improved consumer protections. In particular, ACCAN is pleased to see these changes: Statutory Infrastructure Provider provisions will [...]

23 06, 2017

Consumer International Members Call for ‘Big Data, Big Deal For Consumers’

By | June 23rd, 2017|Data, Data Retention, Everyday Consumer|0 Comments

Euroconsumers, a group of five Consumers International members, have launched a declaration calling for consumers to be given greater control over their personal data and greater access to the benefits the data produces. As data rapidly becomes the world’s greatest commodity, the group of consumer organisations want to see consumers playing a key role in [...]