The Morrison Government is giving consumers more power to compare and switch providers to lower their energy bills by formally applying the Consumer Data Right regime to the energy sector. The Consumer Data Right provides consumers with greater access to their personal information, giving them the power to instruct businesses to provide safe and secure…Read More More power to compare and switch energy providers
A number of life insurers appear not to be taking their obligations under the Life Insurance Code of Practice (the Code) seriously, according to a report released on Friday by the Life Code Compliance Committee (the Committee) – the independent Committee which monitors and enforces industry compliance with the customer service standards set out in…Read More Report shows life insurers need a stronger commitment to their Code compliance obligations
The Australian Energy Regulator (AER) and Australian Competition and Consumer Commission (ACCC) on Friday published Testing Comprehension of the Reference Price, research jointly commissioned from the Behavioural Insights Team (BIT). This research provides new insights about the ways consumers understand electricity offers and the AER and the ACCC will use these insights to consider how…Read More New research shines light on how consumers understand electricity offers
A new research report by the Consumer Policy Research Centre explores the global response to COVID-19, with nationwide survey of 1114 Australians showing people are drawing on limited resources just to make ends meet. 12 million Australians are concerned about the impact of COVID-19 on their financial wellbeing; 1 in 5 are ‘very’ concerned Almost…Read More 1 in 4 Australians are struggling to pay for essentials such as energy, groceries and insurance, adding to existing rent and mortgage stress
An updated mandatory safety standard for aquatic toys will help to better protect children using inflatable aquatic toys in and around water. Children, in particular young children who often cannot swim, are at risk of drowning if their inflatable aquatic toy suddenly deflates when air is released through the air inlet. The hazard increases if…Read More New safety standard for aquatic toys
Consumers should look out for unexpected international transaction fees when buying online from major brands, the ACCC has warned. Even websites with a .com.au domain name or that appear to be Australian based may process transactions overseas, meaning consumers can get charged an international transaction fee even for a purchase made in Australian dollars. The…Read More Consumers urged to look out for unexpected international transaction fees
ASIC has seen a rise in the number of investment scam reports from Australian consumers and investors during the COVID-19 (coronavirus) pandemic. Reports of misconduct received by ASIC from March to May 2020 are up 20% compared to the same period last year. ASIC Executive Director for Assessment and Intelligence Warren Day said economic uncertainty…Read More Rise in investment scams during COVID-19 pandemic
A CHOICE analysis has found over 1 in 3 Australians faced more expensive essentials at the height of coronavirus. The consumer advocate has also found freezers were a key item to face steep price rises as lockdowns came into effect. CHOICE’s Consumer Pulse survey** asked respondents if “the prices for essential goods were generally higher…Read More Coronavirus price gouging – what went wrong?
Working from home has specific cyber security risks, including targeted cybercrime. The Australian Cyber Security Centre (ACSC) has tips when working from home. Consumer groups are pushing for stronger cybersecurity responses from governments, internet providers and manufacturers, with clear and actionable guidance for consumers. Standards Australia has joined with AustCyber, industry leaders and the NSW…Read More Working from home and cybercrime – how safe is my information?
Australians lost over $634 million to scams in 2019, according to the latest figures in the ACCC’s Targeting Scams report released today. There were more than 353,000 combined reports to Scamwatch, other government agencies and the big four banks last year. “Unfortunately it is another year with devastatingly high losses, and scammers are constantly finding…Read More Scams cost Australians over $630 million
The Morrison Government has directed the Australian Competition and Consumer Commission (ACCC) to monitor domestic air passenger services for a period of three years. The Government has consistently said Australia’s national interest is best served through having a sustainable, competitive aviation sector. ACCC monitoring will assist in protecting competition in the domestic passenger airline market,…Read More ACCC directed to monitor domestic air passenger services
Protection given by a helmet for recreational activities goes a long way in preventing serious head injuries. The recently published third edition of the Australian/New Zealand standard AS/NZS 2063:2020 Helmets for use on bicycles and wheeled recreational devices addresses these concerns. The objective of the updated Australian/New Zealand standard is to provide lightweight helmets that…Read More Why you should use a helmet when skateboarding or cycling