Media release from the Australia Competition and Consumer Commission (ACCC).  Consumer issues including scams, unscrupulous door- to-door sellers, and discrimination in the housing market headline some of the key priority areas in the National Indigenous Consumer Strategy (NICS) Action Plan 2017–2019. NICS members are the ACCC, ASIC, state consumer affairs agencies and the Indigenous Consumer…

Read More Action Plan to Help Indigenous Australians with Consumer Issues

Post thumbnail

Standards Australia is seeking comments on the draft changes to the Australian Standard AS 3959 Construction of buildings in bushfire prone areas. Consumers Federation of Australia has a representative on the Standards Australia Technical Committee, which has been reviewing the standard over the past three years following the the Victorian Royal Commission. The review is also…

Read More Changes to Standards on Construction in Bushfire Prone Areas – Public Comment

Do not knock Do not knock

The following is a media release from the Office of Fair Trading (Qld).  The Do Not Knock informed communities program expanded to Hope Vale today (21 September 2017), with residents marking the occasion at a community event. The program aims to deter unscrupulous door-to-door traders with prominent roadside signage reminding travelling salespeople of their responsibilities…

Read More Do Not Knock Informed Community Program Expands to Hope Vale

Post thumbnail

Financial Counselling Australia welcomes funding of $7.4 million in yesterday’s WA State budget to reinstate and expand financial counselling services. Financial counsellors work in community organisations, providing advice to people struggling with bills and debt. In a tight budgetary environment, the funding is a clear recognition by the WA government that investing in preventative services…

Read More Financial Counselling Australia WA Funding for Financial Services

Post thumbnail

Consumer advocates have welcomed the decision by Consumer Affairs Ministers to support key changes to the Australian Consumer Law. Consumers’ Federation of Australia have joined member organisations in welcoming the response from Australian Ministers for Consumer Affairs to the Review of the Australian Consumer Law. CFA member organisation CHOICE welcomed the announcement stating: “Today Ministers committed…

Read More Advocates Respond to Meeting of Consumer Affairs Ministers

Post thumbnail

Joint media release from Consumer Action, COTA, HHAG and RRVV: After six months of waiting, the Victorian Government has responded to the Inquiry into the Retirement Housing Sector, conducted by the Victorian Legislative Council.   The Victorian Government’s response to the Parliamentary Inquiry has failed to deliver, according to retirement housing residents and advocates. Despite nearly…

Read More Response to Retirement Housing Inquiry fails to provide access to justice

Post thumbnail

Financial Counselling Australia is putting its support, loud and clear, behind the ACOSS-led campaign calling on the Government to stop demonizing people on welfare and reverse planned cuts to social security benefits. FCA is one of the many community organisations that yesterday signed a joint statement calling out the inhumanity behind nine proposed welfare cuts. …

Read More CFA Member Financial Counselling Australia Joins Campaign to Stop Welfare Cuts

Post thumbnail

From CFA member Queensland Consumers Association: The Queensland Consumers Association has welcomed the decision by south east Queensland (SEQ) electricity retailers to let many of their customers know that they might be able to get a better deal. Association spokesperson Ian Jarratt says this is a long overdue move that will be of particular help…

Read More Energy Retailers to Inform Consumers of Better Deals

Post thumbnail

From CFA member Energy Consumers Australia: Energy Consumers Australia is urging the CEOs of major energy retailers to develop comprehensive strategies to improve the way they support their customers ahead of their second meeting with the Prime Minister today. Energy Consumers Australia CEO, Rosemary Sinclair, said the Prime Minister’s intervention earlier this month shone a…

Read More Energy Retailers Urged to Focus on Solutions ahead of Meeting with PM

Post thumbnail

ACCAN welcomes Telstra’s announcement that it will no longer offer third party mobile subscriptions to its customers from 3 December, 2017. Our recent survey found that as many as 1.9m consumers across Australia have found unexpected third party charges on their phone bills in the previous six months. “We congratulate Telstra on stepping up and taking action to stop their…

Read More Telstra Customers at Reduced Risk of Unexpected Third Party Charges – ACCAN