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In October 2018, Consumer Credit Legal Service WA (CCLSWA) received funding from the Consumer Protection division of the Department of Mines, Industry Regulation and Safety (DMIRS) for a 12-month law reform project. The project focused on four areas of law and policy that affect Western Australian consumers: Retirement village schemes Motor vehicle industry Australian Consumer Law with…

Read More CCLSWA releases Consumer Protection Report

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South Australian Council of Social Service (SACOSS) today launched its report, Working to Make Ends Meet: Low-income Workers and Energy Bill Stress. The report investigates households whose main source of income is wages but who are still living below the “poverty line”. This report, based on national statistical data and South Australian case studies, is…

Read More SACOSS’ Working to Make Ends Meet Report highlights energy affordability struggles for “waged poor” households

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The Australian Energy Market Commission (AEMC) has acted on a request from the Hon Angus Taylor MP, Federal Minister for Energy and Emissions Reduction, to limit conditional discounts on energy deals. The draft rule comes with a recommended penalty of up to $100,000 for retailers who fail to comply. Under our proposal consumers would no longer pay unreasonable…

Read More Limiting conditional discounts on energy offers: have your say

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The Customer Owned Banking Code Compliance Committee (the COBCCC) seeks a consumer representative to serve for a term of three years beginning in March 2020.  The COBCCC is an independent compliance monitoring body established under Section 4 of the Customer Owned Banking Code Compliance Committee Charter and Part E of the Code, under the authority of the Board of…

Read More Consumer Representative Opportunity: Customer Owned Banking Code Compliance Committee

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The Australian Government is seeking community and industry input on a voluntary Code of Practice to improve the security of the Internet of Things for consumers in Australia, including the security of everyday smart devices that connect to the internet; such as smart TVs, watches and home speakers.  With over 64 billion devices expected to…

Read More Lifting the cyber security of the Internet of Things

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First Nations Foundation (FNF) has launched the world’s first digital financial literacy education program to help First Nations people develop their financial knowledge. While the content of My Money Dream has been developed by Indigenous people for Indigenous people, FNF has added the might and scale of Australia’s largest industries by offering this to the…

Read More First Nations Foundation launches word-first financial literacy program

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The Economic Regulation Authority (ERA) is calling for expressions of interest for representatives from industry and consumer groups to join the Electricity Code Consultative Committee. The Committee provides the ERA with advice on the Code of Conduct for the Supply of Electricity to Small Use Customers. The Code applies to residential and non-residential small use…

Read More Electricity Code Consultative Committee Call for expressions of interest

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A new online tool launched today means Australians can see how their insurer, bank, financial adviser, superannuation fund or other financial firm has responded to consumer complaints brought to the Australian Financial Complaints Authority (AFCA).  In a move designed to increase transparency and consumer education, AFCA has today released its comparative reporting tool, the Datacube.…

Read More AFCA’s new ‘Datacube’ enables Australians to see how Financial Firms are handling Complaints

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Consumers facing financial difficulties are urged to exercise caution when approached by budget and debt management companies that charge fees for their services. Complaints have been received by Consumer Protection from consumers who claim that they are charged fees for services, which were not delivered and some have signed contracts without realising that this would…

Read More Caution urged when engaging budget and debt management services