Financial Counselling Australia: Financial Counsellors Support Merger of FOS and CIO

By | December 6th, 2016|Banking, Finance, Financial Advice, Financial Counselling, Financial Systems Inquiry, News|

Financial counsellors - who help hundreds of Australians with financial services disputes each year - have provided overwhelming support for the merger of the Financial Ombudsman Service and the Credit & Investments Ombudsman into a one stop financial complaints ombudsman service. Seventy-five percent of financial counsellors that responded to a survey by Financial Counselling Australia [...]

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ACCAN: New Coalition formed to end the data drought

By | December 5th, 2016|Accessibility, Articles, Communications, Communications, Digital consumers, Everyday Consumer, Mobile, NBN, Telcommunications and Internet|

A group of like-minded advocacy groups have come together to end the data drought by forming the Regional, Rural and Remote Communications Coalition to champion better communications services for consumers and small businesses living in rural, remote or regional areas. The Coalition includes the Australian Communications Consumer Action Network (ACCAN), the National Farmers' Federation (NFF), the [...]

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Cooling-off periods for consumers don’t work: study

By | December 2nd, 2016|Articles, Consumer behaviour, Publications|

Paul Harrison, Deakin University When customers are offered a “cooling off” period, they don’t change their minds, even when the alternative is considered subjectively better, our research finds. We also found that some consumers (around 30%) only responded when contacted by the seller and asked if they would still like to opt in. Under current [...]

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CI fights for UN recognition of World Consumer Rights Day

By | November 29th, 2016|Sustainable consumption, WCRD, World Consumer Rights Day|

In early 2016, Consumers International (CI) has proposed the United Nations to recognise World Consumer Rights Day (WCRD) as an official UN International Day. CFA is happy to report that over the year, the recognition of WCRD has made significant improvement. The proposal was raised for debate at the pilot UN  Intergovernmental Expert Group Meeting [...]

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Gap in service: ACCAN and SACOSS release report on a lack of telecommunication services to low-income consumers

By | November 15th, 2016|Communications, Everyday Consumer, Mobile, News, Report, Telcommunications and Internet|

The Australian Communications Consumer Action Network (ACCAN) and the South Australian Council of Social Service (SACOSS) have collaborated to publish a report on telecommunications affordability. The report, titled Connectivity Costs: Telecommunications Affordability for Low-Income Australia was formed through over 500 surveys with Centrelink recipients and low-income Health Care Card Holders and multiple focus groups. The [...]

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Law & Courts in an Online World: Presented by the Sir Zelman Cowen Centre

By | November 2nd, 2016|Consumer Law, Consumer protection, Digital consumers, Events, Everyday Consumer|

CFA has always committed itself to sharing knowledge of forums and conferences that discuss relevant topics on consumer protection, law and other pertinent topics to members and the general public. We are happy to share details of a conference in the area of Law and the Online World, being hosted by the Sir Zelman Cowen [...]

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Builders now have a new tool to add to their kit

By | October 27th, 2016|Everyday Consumer, Everyday Consumer, Housing, Public services|

Victorians planning to build or renovate a home now have a handy addition to their tool kits.       The Victorian Government has launched a new online domestic building tool, which streamlines access to building and renovating information to help people make informed decisions, understand their legal rights and obligations, and resolve issues such [...]

ACCC market study into new car retailing—have your say

By | October 18th, 2016|ACCC|

The ACCC is conducting a market study of the new car retailing industry. The market study will review industry practices in the sector to assist in identifying risks to consumers and the competitive process. The key issues to be covered by the study include: compliance with consumer guarantees obligations and the ability of consumers to [...]

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Standards build trust – World Standards Day – 14 October 2016

By | October 11th, 2016|Standards|

World Standards Day is held on 14 October each year and has been recognised worldwide since 1970; it raises awareness and recognises the achievements and efforts of the thousands of experts who share their know-how and expertise in voluntary international standards setting. Australian consumers can be assured that the products and systems they use are safe and reliable thanks to an objective, rigorous set of standards.

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2016 Deni Green Award goes to Phil Wilkinson

By | October 7th, 2016|Standards|

The 2016 Deni Green Award and $2000 prize money goes to Phil Wilkinson, CEO of AIRAH and founding member of the Green Building Council of Australia.  See more information and video interview with Phil here “Phil is a rare find – the combination of technical expertise, a passion for effective communication and a deep commitment [...]

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