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An Australian Government project to reduce harmful scam activity has released its Terms of Reference. The Scam Technology Project, led by the Australian Communications and Media Authority (ACMA) with representation from the Australian Competition and Consumer Commission (ACCC) and the Australian Cyber Security Centre, will explore ways to disrupt scam activity on telco networks. Chair…

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The following is a transcript of the keynote address presented by Fiona Guthrie AM, Chief Executive Officer of Financial Counselling Australia, at the ACCC 2019 National Consumer Congress. Reimagining the Corporation: Why we need to change the purpose of our biggest companies INTRODUCTION I am going to begin and end this speech in the same place. And that is…

Read More Reimagining the Corporation: Fiona Guthrie’s speech to the National Consumer Congress

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The consumer movement marks 15th March with World Consumer Rights Day every year, as a means of raising global awareness about consumer rights and needs. Celebrating the day is a chance to demand that the rights of all consumers are respected and protected, and to protest against market abuses and social injustices which undermine those rights.…

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The following is a media release by Andrew Leigh MP Local accommodation providers will have greater control of their own businesses under a Shorten Labor Government, making small businesses more competitive and reducing the price of a weekend away. If elected, Labor would ensure that Australia’s accommodation providers would have the ability to set their own prices so they can compete with the multinationals…

Read More Labor pledges to put Aussie hotels back in control

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Large retailers supplying high value electrical appliances and whitegoods, such as refrigerators, computers and washing machines, will be a key enforcement priority for the ACCC in 2019. “We’re concerned that many manufacturers and large retailers are not complying with consumer guarantee laws and this will be an area of renewed focus for us this year,”…

Read More ACCC 2019 focus on consumer guarantees and anti-competitive practices

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The Consumers Federation of Australia’s (CFA) submission to the Federal Government’s review of the Retail Grocery Industry (Unit Pricing) Code of Conduct calls for: Continuation of the present requirements that specified grocery retailers must provide unit pricing and that any voluntary providers must comply with the same requirements as other providers. Grocery unit prices to…

Read More CFA calls for better and more unit pricing

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Consumer think-tank launches latest research report – The Renter’s Journey –at CPRC Policy Connect Series forum • 5 common challenges• 10 key policy implications• 20+ organisations involved in research process Consumer Policy Research Centre (CPRC) has released its latest research report – The Renter’s Journey – following the rental experiences of four key groups of…

Read More Renters must be at centre of reforms, CPRC report finds

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The Systemic Insight “Sales Practices Driving Consumer Debt”, shares the Telecommunication Industry Ombudsman’s recommendations on how providers could improve their selling practices to reduce consumer financial over-commitment and debt. The report makes practical recommendations in four areas that providers can adopt in selling post-paid plans and devices: Assessing a customer’s actual capacity to pay Training sales…

Read More Systemic Insight Report: Sales Practices Driving Consumer Debt

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The February edition of Consumer Connection has been released, linking you to the latest consumer information and tips for your community from the Queensland Office of Fair Trading. In this edition: $8.5 million in redress for Queensland consumers Fuel price reporting trial helps Queensland drivers compare local servos Stronger protection for car and caravan owners introduced…

Read More Consumer Connection February 2019

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A new set of principles, guidelines and checklists cover the key areas that must be taken into account to create a trusted consumer Internet of Things service or product: security; privacy; transparency; supporting vulnerable consumers; customer support and complaint handling; and environment.  Consumer IoT Trust by Design 2019 Guidelines and Checklists was designed in collaboration…

Read More Trusted consumer Internet of Things service or product

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 Consumers are increasingly aware of plastic and other litter damaging our water systems and environment.  There are also many products that have the potential to cause significant problems to the environment once in the wastewater system. CFA has a representative on the Standards Australia Technical Committee WS-041 which is drafting a new standard on flushable products to make it…

Read More Wastewater and caring for the environment