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The Final Report of the Independent Review of the TIO has been published, in conjunction with the response from the Ombudsman. The Telecommunications (Consumer Protection and Services Standards) Act 1999 was amended three years ago to require the TIO to be regularly reviewed, and this is the first such review.  The Executive Summary of the Final Report notes that…

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Many of us will buy and receive gift cards this festive season and the Queensland Consumers Association advises buyers to check that the terms and conditions are fair and not likely to be unduly restrictive for the receiver, and recipients to consider using them soon after receipt. Association spokesperson, Ian Jarratt, says many people think…

Read More Consumer Tips: Buy Gift Cards Carefully and Use Them Early

The General Insurance Code Governance Committee (the CGC) is the independent body responsible for monitoring Subscribers’ compliance with the General Insurance Code of Practice (the Code) standards. The CGC is made up of three Members – an independent Chair, a consumer representative and an industry representative.  It is anticipated that the CGC will meet face…

Read More Consumer Representative on the General Insurance Code Governance Committee

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Consumer group CHOICE is calling for improved labelling on alcoholic drinks to help people compare their beverage options. “For many people Christmas is a time to enjoy a festive drink but if they want to choose lower kilojoule tipples, right now they can’t easily compare their options” says CHOICE spokesperson, Katinka Day. “While consumers can…

Read More CHOICE calls for improved labelling on alcoholic drinks

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Four global and European consumer organisations today launched their principles recommendations to make consumer rights, privacy and security core features of the Internet of Things. Consumers International, BEUC, ANEC and ICRT recognise the benefits of IoT applications but urge developers, manufacturers, policy-makers and regulators to deal with numerous challenges and risks.  According to estimates there…

Read More Principles to secure trust in Internet of Things

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Consumer rights in telecommunications, including mobile and broadband services, are so parlous that thousands of people are being left without access to essential services or meaningful redress when their suppliers fail them, according to consumer advocates. A group of leading consumer advocates today pointed to staggering complaint levels, unfair sales tactics, and disappointing responses to…

Read More Time for a Reboot for the troubled Telco sector

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Research from consumer group CHOICE has found 92% of people believe it is important that the weight measurement remains on the front of food products. The finding comes as the Federal Government’s National Measurement Institute has today released a policy statement which appears to prioritise trade over transparency. “Labels are for consumers not solely to…

Read More Pack weight threat

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The Turnbull Government will legislate a national Consumer Data Right, allowing customers open access to their banking, energy, phone and internet transactions. Australians will be able to compare offers, get access to cheaper products and plans to help them ‘make the switch’ and get greater value for money. Assistant Minister for Cities and Digital Transformation Angus…

Read More Australians to own their own data