16 03, 2017

Nine Hours of Conditions Apply *

By | March 16th, 2017|CHOICE, Contracts, Digital consumers, World Consumer Rights Day|0 Comments

CHOICE says global companies need to stop pushing consumers into signing off on long, unreadable online contracts Consumers' Federation of Australia member CHOICE is calling on the Federal Government to stop companies from forcing consumers to accept tens-of-thousands of words  of complex  requirements, just to use a product, after a review of e-reader terms and [...]

15 03, 2017

Consumers want improvements to online grocery selling sites

By | March 15th, 2017|Everyday Consumer, Unit Pricing, World Consumer Rights Day|0 Comments

Consumers want improvements to online grocery selling sites Online food and grocery sellers in Australia should make it much easier for shoppers to compare the value of items on their websites, says CFA member Queensland Consumers Association. QCA spokesperson, Ian Jarratt, says online grocery sellers can best do this by providing the unit price (price [...]

15 03, 2017

World Consumer Rights Day 2017

By | March 15th, 2017|Articles, Events, WCRD, World Consumer Rights Day|0 Comments

Building a Digital World Consumers can Trust On 15th March, the Consumers' Federation of Australia and its members will be celebrating World Consumer Rights Day by joining a global campaign to build a #BetterDigitalWorld that promotes access, participation and innovation that is good for consumers, the economy and society. Consumer organisations from across the globe, [...]

7 03, 2017

Multi-billion Dollar Credit Card Rip-Off

By | March 7th, 2017|CHOICE, Credit|0 Comments

CHOICE says consumers have lost $3.49 billion because credit card interest rates haven’t moved in line with the cash rate As the banks front a Parliamentary Inquriy this week to explain their poor practices, new research from CHOICE reveals their failure to pass on the official interest rate cuts to their credit card customers has [...]

3 03, 2017

Consumers unable to pay high power bills advised to contact their retailer early

By | March 3rd, 2017|Broadcasting, Communications, News, Public services, Telcommunications and Internet, Utilities|0 Comments

The Queensland Consumers Association says householders experiencing difficulty paying high power bills caused by keeping cool during the sweltering summer should contact their power retailer as soon as possible. Association spokesperson, Ian Jarratt, says many power bills received, or those yet to arrive, will be well above normal due to the use of power guzzling [...]

2 03, 2017

ACCC names key enforcement and compliance priorities for 2017

By | March 2nd, 2017|ACCC, Competition, Environment, News, Regulator news, Regulator news and government inquiries|0 Comments

The Chairman of the Australian Competition and Consumer Commission Rod Sims says 2017 will see its enforcement teams hone in on misleading and deceptive practices, anti-competitive conduct and unfair contract terms affecting small businesses. Speaking at a Committee for Economic Development of Australia (CEDA) event in Sydney today, Mr Sims launched the ACCC’s 2017 Compliance [...]

1 03, 2017

NSW Fair Trading Commissioner honoured

By | March 1st, 2017|Articles, Regulator news and government inquiries|0 Comments

Minister for Innovation and Better Regulation Matt Kean has today paid tribute to NSW Fair Trading Commissioner Rod Stowe for his 40 years of service to the people of NSW, including 28 years in the consumer affairs portfolio. Mr Stowe’s love of public service began appropriately on Valentine’s Day in 1977, when he was appointed [...]

22 02, 2017

CFA publishes Submission to the Commission’s Consumer Law Enforcement and Administration Draft Report

By | February 22nd, 2017|ACCC, Articles, ASIC, Featured, Publications, Regulator news|Comments Off on CFA publishes Submission to the Commission’s Consumer Law Enforcement and Administration Draft Report

Consumers’ Federation of Australia has published its submission to the Commission’s Consumer Law Enforcement and Administration Draft Report. The submission calls for additional public funding for consumer advocacy. Furthermore, CFA encourages the Productivity Commission to develop mechanisms which found fund the necessary consumer advocacy and input, aside from a call on the Federal Budget. The [...]

16 02, 2017

Australian Energy Regulator seeking membership for Consumer Consultative Group

By | February 16th, 2017|Environment, Featured, Jobs with CFA Members, Regulator news|Comments Off on Australian Energy Regulator seeking membership for Consumer Consultative Group

Australian Energy Regulator (AER) is seeking expressions of interest for membership to their Consumer Consultative Group (CCG). The CCG works to advise and assist the AER on problems that can impact small energy consumers, such as residential and business customers who consume under the relevant usage threshold set by the National Energy Retail Law jurisdiction. The CCG's [...]

15 02, 2017

Consumers left wanting more from energy retail markets

By | February 15th, 2017|Articles, Energy, Everyday Consumer, News, Utilities|Comments Off on Consumers left wanting more from energy retail markets

CFA member Energy Consumers Australia has published the results of its second bi-annual survey of the attitudes and activity of household and small business energy consumers. Energy Consumers Australia CEO Rosemary Sinclair said the survey of 2,300 consumers, undertaken during August and September 2016, showed that energy consumers are seeing mixed results. “As we found [...]

14 02, 2017

Call for improved power retailing

By | February 14th, 2017|Communications, Consumer behaviour, Digital consumers, Everyday Consumer, Telcommunications and Internet|Comments Off on Call for improved power retailing

The Queensland Consumers Association is calling on energy retailers, politicians and regulators to place the retail market at the centre of thinking about the transformation of the energy system. This is a key conclusion from a national survey* of 2300 consumers just released by Energy Consumers Australia (ECA). The survey revealed that: consumers rank the [...]

9 02, 2017

Australians need a one-stop-shop ombudsman to deal with banking & finance complaints

By | February 9th, 2017|Articles, Banking, Finance, News|Comments Off on Australians need a one-stop-shop ombudsman to deal with banking & finance complaints

Getting problems with your bank, insurance or finance company solved fairly and quickly is too hard and Australia needs a one-stop-shop ombudsman for financial service problems, say leading consumer advocates. In a submission endorsed by eight consumer organisations provided to the Ramsay Review into External Dispute Resolution in the banking and finance sector, advocates have [...]