CHOICE: Nurofen hit with $6 million fine

By | December 22nd, 2016|Everyday Consumer|

CHOICE calls for bigger penalties after court increases Reckitt Benckiser fine. Consumer Group Choice has welcomed the decision to hit Nurofen manufacturer, Reckitt Benckiser, with an increased $6 million fine over its dodgy targeted pain relief products, but says the penalty doesn’t go far enough[1]. "These companies make huge profits when peddling these deceptive and [...]

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CFA asked to prepare submission for Senate on electrical infrastructure resilience

By | December 21st, 2016|Govt Inquiries, Independent inquiries, News|

In October this year, the Australian Senate created the Select Committee into the Resilience of Electricity Infrastructure in a Warming World. The purpose of the committee is to examine the current role of various storage technologies and localised distributed generation to provide Australia’s electricity networks, and assessing their resilience in withstanding the growing intensity and frequency [...]

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WMCA gains two new members and further news.

By | December 21st, 2016|Everyday Consumer, Food, Health and Product Safety, News|

Minh Nguyen, a CFA representative on the Weight Management Council of Australia has provided CFA with an update on their activities. CFA are happy to report that WMCA has two new members including Weight Watchers and Nestle. The independent chair for WMCA has been working to engage with Australian federal government to highlight the role [...]

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Revised UN Guidelines on Consumer Protection

By | December 14th, 2016|Consumer Law, Consumer protection|

The United Nations Guidelines on Consumer Protection (UNGCP) have been revised. They were adopted by the General Assembly of the United Nations in December 2015 and launched at the United Nations commission on trade and development in Geneva in October 2016. The UNGCP have previously been administered in concert with competition policy.  There is a [...]

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Productivity Commission calls for greater investment in consumer advocacy

By | December 13th, 2016|Consumer protection, Featured, News|

Australia’s peak consumer body, the Consumers’ Federation of Australia,  welcomed a finding from the Productivity Commission that additional public funding be provided to support consumer advocacy. The finding, made in the Commission’s Draft Report on Consumer Law Enforcement and Administration, recognised there is considerable unmet demand from policy makers for input from informed consumer advocates. [...]

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Doubts about the value of car sale add-ons

By | December 8th, 2016|Govt Inquiries, Misleading conduct, Motor vehicles, News, Transport|

Car buyers are being advised to exercise caution before agreeing to purchase ‘after sale add-ons’ and to get multiple quotes before accepting any finance offered by motor vehicle dealers. The advice follows a recent increase in complaints to Consumer Protection about the ‘extras’ sold at the point of sale of a vehicle which can include [...]

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Victims of financial scandals need simple justice – response to Ramsay EDR Review

By | December 7th, 2016|Finance, Govt Inquiries, News, Regulator news and government inquiries|

Following the slew of financial scandals Australians have faced in recent years, consumer advocates say that Australians need simple and accessible justice with reformed Ombudsman services. The Review of the Financial System External Dispute Resolution and Complaints Framework (Ramsay Review), led by Professor Ian Ramsay, today released its interim report. In response to the review, [...]

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CHOICE welcomes inquiry into banking sector

By | December 7th, 2016|Banking, CHOICE, Finance, Financial Systems Inquiry, News, Regulator news, Regulator news and government inquiries|

Consumer advocacy group CHOICE has welcomed the establishment of a Senate Inquiry that will examine cases of wrongdoing in the banking and financial services sector. “Sunlight is the best disinfectant. This inquiry gives us a chance to shine a light on the anti-consumer practices that are riddled throughout the banking system,” says CHOICE Head of [...]

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Financial Counselling Australia: Financial Counsellors Support Merger of FOS and CIO

By | December 6th, 2016|Banking, Finance, Financial Advice, Financial Counselling, Financial Systems Inquiry, News|

Financial counsellors - who help hundreds of Australians with financial services disputes each year - have provided overwhelming support for the merger of the Financial Ombudsman Service and the Credit & Investments Ombudsman into a one stop financial complaints ombudsman service. Seventy-five percent of financial counsellors that responded to a survey by Financial Counselling Australia [...]

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ACCAN: New Coalition formed to end the data drought

By | December 5th, 2016|Accessibility, Articles, Communications, Communications, Digital consumers, Everyday Consumer, Mobile, NBN, Telcommunications and Internet|

A group of like-minded advocacy groups have come together to end the data drought by forming the Regional, Rural and Remote Communications Coalition to champion better communications services for consumers and small businesses living in rural, remote or regional areas. The Coalition includes the Australian Communications Consumer Action Network (ACCAN), the National Farmers' Federation (NFF), the [...]

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Cooling-off periods for consumers don’t work: study

By | December 2nd, 2016|Articles, Consumer behaviour, Publications|

Paul Harrison, Deakin University When customers are offered a “cooling off” period, they don’t change their minds, even when the alternative is considered subjectively better, our research finds. We also found that some consumers (around 30%) only responded when contacted by the seller and asked if they would still like to opt in. Under current [...]

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