Call for improved power retailing

By | February 14th, 2017|Communications, Consumer behaviour, Digital consumers, Everyday Consumer, Telcommunications and Internet|

The Queensland Consumers Association is calling on energy retailers, politicians and regulators to place the retail market at the centre of thinking about the transformation of the energy system. This is a key conclusion from a national survey* of 2300 consumers just released by Energy Consumers Australia (ECA). The survey revealed that: consumers rank the [...]

Australians need a one-stop-shop ombudsman to deal with banking & finance complaints

By | February 9th, 2017|Articles, Banking, Finance, News|

Getting problems with your bank, insurance or finance company solved fairly and quickly is too hard and Australia needs a one-stop-shop ombudsman for financial service problems, say leading consumer advocates. In a submission endorsed by eight consumer organisations provided to the Ramsay Review into External Dispute Resolution in the banking and finance sector, advocates have [...]

Products safety handbook protects consumers

By | February 8th, 2017|Articles, News, Product Safety, Standards|

All businesses who supply products to Australian consumers must comply with Australian product safety laws as outlined by ACCC Product Safety. Consumers Federation of Australia representative Gail Greatorex is a member of the Standards Australia Technical Committee which completed a review of four key parts of the product safety framework set of documents. One of [...]

ACCAN urges Government to allocate budget funds to mobile expansion, USO and broadband monitoring

By | February 8th, 2017|Articles, Communications, News, Telcommunications and Internet|

In its Pre-Budget Submission for the 2017-18 Budget, the Australian Communications Consumer Action Network (ACCAN) has urged the Federal Government to allocate funding to telecommunications initiatives that will benefit consumers. ACCAN’s recommendations include ongoing funding for the Mobile Black Spot Program, ongoing funding to ensure that the Universal Service Obligation (USO) continues until new safeguards [...]

John Furbank reports: 3rd meeting of ISO PC249 Guidance on unit pricing

By | February 3rd, 2017|Everyday Consumer, Unit Pricing|

John Furbank, the Chair of the ISO/PC 294 recently attended the 3rd meeting on unit pricing. He reports to us below. The 3rd meeting of ISO PC294 Guidance on unit pricing was held at the headquarters of Shufuren (association of consumer groups) Tokyo, Japan in December 2016. Standards Australia is the Secretariat for ISO PC [...]

CFA Executive Ian Jarratt awarded Medal of the Order of Australia

By | February 2nd, 2017|CFA Member Profiles, Everyday Consumer|

Consumers Federation Australia is delighted to congratulate Standards Representative and Executive Member Ian Jarratt on being awarded the Medal (OAM) of the Order of Australia in the General Division as part of the Australia Day Honours List for 2017. Ian has received the medal for service to the community, particularly to the rights and protection [...]

Financial Counsellors Welcome “Better Banking” … but Where’s the Funding for Financial Counselling?

By | February 1st, 2017|Banking, Debt, Finance, Financial Counselling, News|

Financial counsellors welcome today’s commitment by the banking industry to better banking, including making financial hardship support programs more accessible and setting up a debt repayment service. But the big question remains: why is there still no funding for financial counselling? Most of the clients seen by financial counsellors have debts with banks, yet the [...]

Veda to refund consumers after breaching privacy rules

By | December 27th, 2016|Articles, Credit, Credit History, Digital consumers, Finance, News, Regulator news and government inquiries|

Veda Advantage Information Services and Solutions Ltd (Veda) is being forced to refund thousands of consumers who paid to obtain credit reports under Veda’s expedited delivery deal, according to a decision handed down today by the Australian Privacy Commissioner. The Commissioner found that Veda breached a series of privacy rules when they: charged for “expedited [...]

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CFA representative attends FSANZ Packing Advisory Group meeting

By | December 26th, 2016|Everyday Consumer, News, Standards|

Elaine Attwood, a CFA representative on the Food Standards Australia New Zealand, Packing Advisory Group recently attended the 5th meeting this December. The meeting involved discussion around FSANZ’s conclusions following the first Call for Submissions made. Members within the meeting heard on the issues raised within the submissions. Whilst submissions were minimal, the general caliber [...]

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ASIC CAP Applications Open

By | December 23rd, 2016|ASIC, Consumer Representative Postitions, News|

Consumers' Federation of Australia is seeking a volunteer consumer representative for the Australian Securities & Investments Commission (ASIC) Consumer Advisory Panel. CAP was established in 1999. CAP advises ASIC on current issues faced by retail investors and consumers in the financial services and credit industries. CAP also informs ASIC's surveillance, enforcement, policy and financial education [...]

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CHOICE: Nurofen hit with $6 million fine

By | December 22nd, 2016|Everyday Consumer|

CHOICE calls for bigger penalties after court increases Reckitt Benckiser fine. Consumer Group Choice has welcomed the decision to hit Nurofen manufacturer, Reckitt Benckiser, with an increased $6 million fine over its dodgy targeted pain relief products, but says the penalty doesn’t go far enough[1]. "These companies make huge profits when peddling these deceptive and [...]

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