Post thumbnail

Eleven telcos have been hit with formal warnings by the Australian Communications and Media Authority (ACMA) for failing to tell potential new customers that they do not provide Priority Assistance (PA) services, or failing to name a telco that does.  The eleven telcos are Activ8me, Aussie Broadband, Dodo, Exetel, Foxtel, MyRepublic, Skymesh, Southern Phone, Spintel, TPG, and V4 Telecom.…

Read More Telcos warned for not helping vulnerable consumers

Post thumbnail

The following is a press release from the Internet Society. A survey conducted in the United States, Canada, Japan, Australia, France and the United Kingdom by Ipsos MORI on behalf of the Internet Society and Consumers International found that 65% of consumers are concerned with the way connected devices collect data. More than half (55%) do not trust…

Read More Concerns Over Privacy and Security Contribute to Consumer Distrust in Connected Devices

Post thumbnail

The Australian Energy Regulator’s revenue determination for the period 2019-2024, announced 30 April, represents a fair outcome for NSW consumers, and will help curb rising household energy bills. ‘Overall, this determination is welcome news for NSW consumers,’ said Craig Memery, Team leader in PIAC’s Energy + Water Consumers’ Advocacy Program. ‘It builds on the downward…

Read More Electricity determination important step to keep energy prices down for NSW

Post thumbnail

Australians lost almost half a billion dollars to scammers in 2018 according to the latest figures in the ACCC’s Targeting Scams report released today. “Total combined losses reported to Scamwatch and other government agencies exceeded $489 million – $149 million more than 2017,” ACCC Deputy Chair Delia Rickard said. “And these record losses are likely just the tip…

Read More Scams cost Australians half a billion dollars

Post thumbnail

The bulletin looks at some of the accessibility challenges that Victorians face on public transport, and the ways in which we work to help make public transport better for everyone.  The Accessibility Bulletin is the first in a series of three annual bulletins to be released this year. Later in 2019 we will publish bulletins…

Read More Public Transport Ombudsman releases 2019 Accessibility Bulletin

Post thumbnail

Australian residential consumers and small businesses made 60,998 complaints to the Telecommunications Industry Ombudsman in the last six months of 2018 (1 July 2018 to 31 December 2018). In this period, complaints about landline, mobile and internet services, decreased by 27.7 per cent compared to the same six month period in 2017. Publishing the Telecommunications…

Read More Phone and internet complaints down between July and December 2018

Post thumbnail

CFA and several member organisations have made written submissions to the federal government’s review of the grocery industry unit pricing mandatory Code of Conduct administered by the ACCC. The Code requires most very large grocery stores and online grocery retailers to display on shelf labels, etc. the price per unit of measure of grocery products…

Read More CFA and members make submissions to review of federal unit pricing regulation

Post thumbnail

The Morrison Government has commissioned the Australian Law Reform Commission (ALRC) to undertake a comprehensive review of the corporate criminal responsibility regime. Justice Robert Bromwich has been appointed as a part-time member of the ALRC to assist with the review. “It is essential that our laws are effective in holding corporations to account for criminal…

Read More Review into Australia’s corporate criminal responsibility regime

Post thumbnail

The Department of Industry, Innovation and Science has commenced public consultation on the second set of discussion papers for the Measurement Law Review (the Review). The issues examined in the three new discussion papers include: What measurements should apply when buying particular goods or services (Measurement-Based Transactions) How we can safeguard confidence in the measuring…

Read More Public consultation opens on new Measurement Law Review discussion papers

Post thumbnail

Insurers should accept the challenge of embedding a strong culture of fairness, honesty and transparency, or risk being forced out of business, according to an insurance compliance leader. Lynelle Briggs AO, Independent Chair of the General Insurance Code Governance Committee (the Committee), said there was evidence that some subscribers were not taking the Code and…

Read More Deliver strong and fair culture or risk business, insurers told