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The Office of Fair Trading (OFT) has issued a public warning to consumers to avoid using a Melbourne-based furniture removalist who operates nationally. This is an OFT Media Release 18 December 2020. Consumers should avoid engaging Ajanvi Pty Ltd, trading as My Moovers and Saka Qld Pty Ltd trading as My Moovers Qld and the…

Read More Public warning: Avoid dodgy furniture removalist – My Moovers

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When it commenced on 1 January 2019 the Payment Difficulty Framework (PDF) represented a major shift in the Victorian retail energy sector’s response to payment difficulty. This is an EWOV article. Under the PDF, energy retailers have been required to take a much more proactive and tailored approach when assisting financially struggling customers. Almost two…

Read More Missing the Mark: EWOV insights on the impact of the Payment Difficulty Framework

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Corporate regulator slams banks’ school marketing schemes as CHOICE calls on State and Territory Education Ministers to ditch Dollarmites. This is a CHOICE Media Release “CHOICE welcomes ASIC’s comprehensive review into school banking programs. This is the first time ever in over a century that these school-based marketing schemes have been reviewed,” says CHOICE CEO…

Read More “Nothing more than marketing schemes”: CHOICE on ASIC’s review of school marketing programs

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According to a new report released yesterday by Consumer Action Law Centre, approximately 1.4 to 1.9 million Australians have paid for debt management or credit repair services in the last 12 months. These companies are known as ‘debt vultures’ as they often target people in financial hardship with poor quality debt advice and services. This a Consumer…

Read More Up to 1.9 million Australians paid debt vultures in the last 12 months: Consumer Action Law Centre

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Consumer advocate CHOICE has released a statement in response to ASIC’s updated regulatory guide on time-sharing schemes, stating that ASIC has failed to clean up the harmful timeshare industry. The following is a CHOICE media release. “ASIC’s new rules for timeshare schemes have failed to protect consumers. ASIC has taken years to assess the regulations…

Read More “Failed to protect consumers”: CHOICE on ASIC’s timeshare regulations

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Consultations are currently occurring on two more phases of the major review of the food regulation system that operates in Australia and New Zealand. Stakeholder views are being sought on consultation papers prepared by consultants on: Consistency of food regulatory approaches (responses due by 18 December) Aspirations for the food regulatory system (responses due by…

Read More More opportunities to participate in the review of the food regulation system

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Mobile consumers received much better value over 2019-20, as reported in the ACCC’s just released annual Communications Market Report. This is an ACCC Media Release The report also shows that communications networks successfully met the significant challenges posed by COVID-19 in 2020 and details significant trends and market developments in fixed broadband and mobile markets. Mobile…

Read More Consumers benefit from reduced prices in a year affected by COVID

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Consumer groups welcome yesterday’s passage of Royal Commission recommendations into law, but condemn the government for introducing the law to axe safe lending laws into the House. This is a joint media release by CHOICE, Consumer Action, Financial Counselling Australia and Financial Rights Legal Centre. “This week the government has proposed to slightly strengthen and…

Read More Consumer groups comment on Banking Royal Commission reforms

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Victoria has taken the lead among Australian states in recent years with significant reforms designed to protect Victorians from being ripped off by energy retailers and ensure people receive appropriate hardship assistance. There has been some success, but too many people are still falling through the gaps. This is a Consumer Action Media Release That’s…

Read More Victoria’s energy reforms positive but enforcement needed: Consumer Action

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Insurers have paid out $500 million less in hospital and extras benefits in 2019-20 compared to the previous year, the latest ACCC annual report into the private health insurance industry has found. This is an ACCC Media Release. The reduced benefit payout was the result of government-imposed restrictions in response to the COVID-19 pandemic, which limited non-urgent…

Read More Health funds pay policyholders $500 million less due to COVID-19

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The Productivity Commission has released an issues paper to assist individuals and organisations to prepare submissions to the Inquiry into Right to Repair. Right to Repair is a consumer’s ability to repair faulty goods, or access repair services, at a competitive price. This can include repair by a manufacturer, a third-party, or self-repair. The inquiry…

Read More Issues paper released for the Productivity Commission Inquiry into Right to Repair

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New analysis commissioned by the Australian Communications Consumer Action Network (ACCAN) shows that urgent action is needed to address the digital divide in remote Indigenous communities in the wake of COVID-19 lockdowns. This is an ACCAN Media Release While much of the nation turned to digital services such as videoconferencing and telehealth during the rolling…

Read More New research highlights urgent need to close digital divide for Indigenous communities