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Consumer Action Law Centre has published part 1 of its initial submission to the Royal Commission into Misconduct in the Banking, Superannuation and Finance Sector today. The submission draws on the experience of the Centre assisting Victorians through legal advice and representation, and financial counselling. The submission identifies various kinds of misconduct by financial services,…

Read More Consumer Action Law Centre: Royal Commission into Misconduct in the Banking, Superannuation and Finance Sector, part 1

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A Queensland Office of Fair Trading (QOFT) investigation has seen a Gold Coast business enter into an enforceable undertaking for alleged breaches of the Australian Consumer Law (ACL). Between 1 July 2015 and 31 October 2017, Imagine That Photography Pty Ltd, a mobile photography business trading from major shopping centres around Australia, entered into agreements…

Read More Mobile photography business enters into enforceable undertaking over alleged ACL breach

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Republished from The Age, 19 January 2018 A five-year-old boy had his finger amputated after it was trapped in a trampoline, a 10-year-old girl hurt her back on a rail while playing a jumping game called “crack the egg”, and a three-year-old boy fell to the ground and fractured his leg. Those are among the…

Read More Consumer group Choice calls for mandatory safety standards for trampolines

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Financial Counselling Australia (FCA) welcomes today’s announcement from the ACCC that they will continue to allow the banking industry to subsidise privately provided ATMs in remote Aboriginal and Torres Strait Islander communities. The ACCC needs to authorise this arrangement as its collective nature means it would otherwise breach Australia’s competition laws. At a time when…

Read More FCA welcomes ACCC determination extending fee-free ATMs in Remote Communities

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The Minister for Communications has directed the Australian Communications and Media Authority (ACMA) to impose new rules that will force telcos to significantly improve the consumer experience in moving to the NBN. This is a great win for consumers. The Australian Communications Consumer Action Network (ACCAN) has been calling for some time for these issues to be addressed and…

Read More New telco rules an early Christmas present for consumers

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 With over 10 million passengers flying last December and January, the ACCC has today released a report Airlines: Terms and conditions ahead of the busy Christmas travel season to remind travellers of their rights. The ACCC received 1400 complaints about airlines from 1 January 2016 to 14 December 2017, largely concerning consumer rights, known as consumer guarantees.…

Read More ACCC Report: Airlines need to comply with consumer law

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The ACCC last week released the final report from its market study into Australia’s new car retailing industry following 18 months of extensive research, investigations and consultation with industry and consumer groups. “The ACCC recommends several reforms to improve the new car retailing industry, which should lead to better outcomes for consumers. Some will require industry led…

Read More Better dispute resolution for cars needed, say ACCC and Consumer Action

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Financial Counselling Australia (FCA) welcomes the Government’s proposals to curb gambling advertising on radio and television. Although a complete ban on advertising is preferable, the Government’s plan to prohibit gambling advertising during live sports events between 5:00am and 8:30pm is a step in the right direction. We are alarmed, however, that the broadcast industry is…

Read More Proposed curbs on gambling advertising a good first step

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Consumer Affairs Australia and New Zealand (CAANZ) regulators have released guidance on the application of the Australian Consumer Law (ACL) to the fundraising and other activities of charities, not-for-profits and fundraisers. Download A Guide to the Australian Consumer Law – For fundraising and other activities of charities, not-for-profits and fundraisers (pdf, 366.4 KB) CAANZ comprises senior…

Read More CAANZ releases guidance on the application of Australian Consumer Law to charities and fundraising

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The Australian Communications Consumer Action Network (ACCAN) has welcomed the Government’s response to the Productivity Commission report into the existing Universal Service Obligation (USO).   ACCAN are pleased that the Government’s response acknowledges that existing arrangements are out of date and in need of reform, and welcomes the Government’s commitment to provide universal access to voice and…

Read More ACCAN welcomes Government response to Universal Service Obligation