5 05, 2017

Blockchain and the Future for Consumers

By | May 5th, 2017|Standards|0 Comments

Consumers have embraced the opportunities of e-commerce and now a new model is being heralded as the 4th information revolution. Consumers Federation of Australia has appointed a representative to the technical committee developing the new blockchain standard. Blockchain is a ground breaking technology for peer to peer transition platforms that uses decentralised storage to record [...]

5 05, 2017

ACCAN supports ACCC draft decision to not declare domestic mobile roaming

By | May 5th, 2017|ACCC, Mobile|0 Comments

The Australian Communications Consumer Action Network (ACCAN) welcomes the ACCC’s draft decision to not declare a wholesale domestic mobile roaming service. In its submission to the ACCC Inquiry, ACCAN questioned whether regulated domestic roaming would result in better mobile coverage and improved competition in regional, rural and remote areas. ACCAN notes the ACCC’s finding that [...]

4 05, 2017

Insurance Industry Must Act to Stamp Out Poor Investigation Practices

By | May 4th, 2017|Insurance, Report|0 Comments

Financial Rights has today called on the general insurance industry to introduce a set of best practice standards for insurance investigations in its Code of Practice. This follows the release of the report titled Investigation of Claims and Outsourced Services by the insurance industry’s independent monitor – the General Insurance Code Governance Committee (CGC). The [...]

2 05, 2017

Consumer Representatives and National Volunteer Week

By | May 2nd, 2017|Everyday Consumer, Standards|0 Comments

National Volunteer Week is the largest celebration of volunteers and volunteerism in Australia, and provides an opportunity to highlight the role of volunteers in our community. Consumers’ Federation of Australia thanks the volunteer representatives on the CFA Standards Project for their time and expertise in the development of Australian Standards which makes the world a [...]

28 04, 2017

Consumer Advocates Respond to ACL Review

By | April 28th, 2017|CHOICE, Consumer Law, Report|0 Comments

Consumer advocates have responded to the Australian Consumer Law Review conducted by Consumer Affairs Australia and New Zealand, noting some great wins for Australian consumers. Consumer Action Law Centre (CALC) CEO Gerard Brody said in a media release that there are some important changes on the horizon. ‘The Final Report proposes to make insurance contracts [...]

28 04, 2017

Kids’ Nightwear Gets Product Safety Boost

By | April 28th, 2017|Everyday Consumer|0 Comments

The Minister Responsible for Consumer Affairs, The Hon Michael McCormack, last week announced a product safety boost for children's nightwear. The Minister accepted the recommendation of the Australian Competition and Consumer Commission (ACCC) that the safety standard should be updated. “The most important role I have as Minister Responsible for Consumer Affairs is to ensure [...]

19 04, 2017

ACCAN highlights need for service standards to Joint Standing Committee on NBN

By | April 19th, 2017|Broadband, Consumer protection, NBN|0 Comments

The Australian Communications Consumer Action Network (ACCAN) appeared before the Joint Standing Committee on the National Broadband Network in Melbourne today to highlight the need for service standards and to present solutions to problems faced by consumers in the NBN rollout. “It is fair to say that for a number of consumers the rollout has [...]

13 04, 2017

Ending the Ticket Rip-off

By | April 13th, 2017|CHOICE, Consumer protection|0 Comments

Consumer groups launch international survey of ticket resellers to address world-wide rorts CHOICE is leading a coalition of consumer groups in launching an international survey of the ticket resale market to stop consumers being ripped off by the likes of Viagogo, Stubhub and Ticketmaster Resale. “From outrageous ticket price mark-ups of up to 327% to [...]

12 04, 2017


By | April 12th, 2017|Consumer protection, Featured, News|0 Comments

Australia’s peak consumer body, the Consumers’ Federation of Australia, today welcomed a finding from the Productivity Commission to plug the funding gaps in consumer research and advocacy. The finding, made in the Commission’s Final Report on Consumer Law Enforcement and Administration, recognised that the current funding gaps were hampering sound policy decision making. “Consumer advocates [...]

7 04, 2017

ACCC to monitor Australia’s broadband performance

By | April 7th, 2017|ACCC, NBN, Regulator news|0 Comments

The Australian Competition and Consumer Commission has welcomed the Federal Government’s announcement that it will fund a new broadband performance monitoring program to provide Australian consumers with accurate and independent information about broadband speeds. The program will use hardware-based devices to perform remote testing of around 4,000 households to determine typical speeds on fixed-line NBN [...]

29 03, 2017

Progress on banking code, but missed opportunities too: consumer advocates

By | March 29th, 2017|Banking, News|0 Comments

The Australian Banker’s Association (ABA) response to the Independent Review of the Code of Banking Practice (Khoury Review) is a positive start, but consumer advocates say there are some missed opportunities for the banking industry. Advocates say improving responsible lending assessments and making it easier to cancel credit cards will help Australians have a better [...]