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There’s a good chance you’ve heard of platforms like Uber and Airbnb. These platforms and many others are part of the sharing economy. While sharing economy platforms can provide a new and convenient experience for purchasing and hiring goods or services, questions around consumer and trader protection often come with the new territory. If you…

Read More The Sharing Economy: Know Your Rights, Know the Rules

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Consumer group CHOICE, with the support of the Australian Dental Association, has launched a national campaign encouraging consumers to demand Health Ministers across the country to include added sugar labelling on food packs. Health Ministers are due to meet in late November to discuss possible labelling reforms after delaying a decision for six years. “Ministers across Australia…

Read More Call for Action on Added Sugar Labelling

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Telstra has agreed to offer remedies to around 42,000 customers for promoting and offering some of its National Broadband Network (NBN) speed plans as being capable of delivering specified maximum speeds, when those maximum speeds could not be achieved in real-world conditions. Between September 2015 and November 2017, Telstra offered internet services through both its…

Read More Telstra Offers to Compensate 42,000 Customers for Slow NBN

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The way that we currently experience the internet involves, to some extent, a choice about how and when to engage. More Internet of Things innovation could mean moving towards a more encompassing experience, where all our interactions are observed and shaped by digital devices and services, sometimes without our knowledge. Read the Consumers International report Testing…

Read More The Internet of Things

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Customers continue to be frustrated by bank staff providing incorrect information about cancellation of direct debits, according to two separate reports released by the Banking Code Compliance Monitoring Committee (BCCMC) and the Customer Owned Banking Code Compliance Committee (COBCCC) respectively. The BCCMC report found that more than half (54%) of bank staff tested gave customers…

Read More Banks Continue to Provide Incorrect Information about Direct Debit Cancellation

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Recently Standards Australia and the Australian Government – Department of Industry, Innovation and Science presented at the APEC Sub-Committee on Standards and Conformance (SCSC) on the APEC Silver Economy Workshop and Recommendations Report APEC SCSC endorsed all four key recommendations: Recommendation One – APEC should accelerate and mainstream efforts in supporting ageing societies. Recommendation Two…

Read More Standards, Ageing Societies and the Silver Economy

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The Telecommunications Industry Ombudsman (TIO) Board has adopted changed to the organisation’s Terms of Reference to: reflect the legislative requirement for carriers and intermediaries in the supply of telecommunications services (such as aggregators) to belong to the TIO strengthen the obligation on members to provide information requested by the TIO in order to resolve a…

Read More Revisions to Telecommunications Industry Ombudsman Terms of Reference

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The following is a joint media release from the Commonwealth Small Business Minister Michael McCormack and Commonwealth Employment Minister Michaelia Cash. A Taskforce led by the Australian Competition and Consumer Commission (ACCC) will conduct an investigation into quad bike safety under plans announced today by the Minister for Employment Michaelia Cash and Minister for Small Business…

Read More Quad Bike Safety Taskforce

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Product safety standards for exercise bikes and treadmills have been maintained to ensure the safety of users, Minister for Small Business Michael McCormack says. “As Minister responsible for Consumer Affairs, one of my highest priorities is for Australian consumers’ safety,” Mr McCormack said. “Australians should feel confident when they purchase a good, the item will operate…

Read More Safety Standards for Exercise Equipment Reviewed and Maintained

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The Australian Communications Consumer Action Network (ACCAN) is disappointed that complaints to the Telecommunications Industry Ombudsman (TIO) have increased by a massive 41.1 per cent during 2016-17.   This rise in complaints is reflective of the experiences we are hearing from consumers and indicates there are systemic issues with customer service in the industry. Customer…

Read More Telecommunications Industry Ombudsman complaints reveal need for updated safeguards