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Innovation is an increasingly important contributor to the success of an organization, enhancing its ability to adapt in a changing world. Consumers’ Federation of Australia has recently appointed a representative to Standards Australia’s Technical Committee MB-279 Innovation management mirroring the work of ISO TC 279. Consumers are integral to the innovation process since they have more know-how,…

Read More Innovation management and consumers

An open door with keys hanging in the lock An open door with keys hanging in the lock

Consumer advocate CHOICE has welcomed draft laws to reform the mortgage broking industry by introducing a duty for brokers to act in their clients’ best interests but called for the government to remove loopholes that would harm consumers. CHOICE says that if done well, this reform will unleash greater price competition in the home loan…

Read More “Loud wake-up call for the problem-plagued mortgage broking industry”: CHOICE

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World Standards Day will be on 14 October 2019. World Standards Day promotes the role of standards in meeting the needs of consumers, industry, business and government. Consumers’ Federation Australia takes this opportunity to thank all the CFA Standards representatives participating on Standards Australia Technical Committees who ensure that standards address the concerns of everyday Australians.  This…

Read More World Standards Day 14 October 2019: “Video standards create a global stage”

A view of the steering wheel of a car from behind the driver A view of the steering wheel of a car from behind the driver

Major car manufacturers, including BMW, GM Holden, Honda, Mitsubishi and Toyota, are warning that 20,000 vehicles already under recall for defective Takata airbags are now classified as “critical”. The ACCC is urging consumers not to drive these cars at all until the airbag has been replaced. “Cars with airbags listed as ‘critical’ should not be…

Read More Urgent safety alert for ‘critical’ Takata airbags

Two pharmacists serving a customer at the store counter Two pharmacists serving a customer at the store counter

Consumers Federation of Australia provides consumer representatives to Standards Australia Technical Committees as part of the CFA Standards Project. An opportunity exists to represent consumers on a Standards Australia Technical Committee which will be revising the quality and performance of tampons in the current Australian standard.  Tampons are required to comply with Therapeutic Goods (Standards for Tampons) (TGO 103) Order 2019 before…

Read More Can you represent consumers on a Standards Australia Technical Committee on tampons?

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When we look at our global consumption in numbers, we are given a stark reminder of the task ahead. Around the world, nearly one million plastic bottles are sold every minute, and five trillion pieces of plastic are floating in our oceans. We buy over 80 billion new clothing items a year, and consume 3.9 billion tonnes…

Read More Five trends driving progress towards Sustainable Consumption

A gift card for fifty dollars. On it a photo of a child eating popcorn at the cinema A gift card for fifty dollars. On it a photo of a child eating popcorn at the cinema

Consumers’ Federation Austrlaia welcomes the introduction of new gift card laws that start on 1 November 2019. The new rules will help stop gift cards going to waste or being eroded by fees and charges. All gift cards bought from 1 November will come with a minimum three-year expiry period, with the expiry date clearly…

Read More New national gift card laws a win for consumers

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The Telecommunications Industry Ombudsman (TIO) is establishing a Consumer Panel to provide it with diverse consumer perspectives about phone and internet services, and its complaint handling.   Expressions of interest are sought for appointment to the Panel from community organisations and individuals that can draw on views and experiences from a diverse range of consumer…

Read More Representative opportunity: Telecommunications Industry Ombudsman Consumer Panel

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The Telecommunications Industry Ombudsman seeks to appoint a director with consumer experience to its Board. The Telecommunications Industry Ombudsman scheme (TIO) provides an independent dispute resolution service for telephone and internet complaints. The TIO scheme is managed by the Telecommunications Industry Ombudsman Limited which is a public company limited by guarantee, with an Ombudsman and…

Read More Representative opportunity: Telecommunications Industry Ombudsman Board

Cans of food stacked on a shelf in a grocery store Cans of food stacked on a shelf in a grocery store

The Queensland Consumers Association (the ‘Association’) is disappointed with the Federal Government’s decision to merely extend the regulation that requires large supermarkets to provide the unit price for prepackaged grocery products until 1 October 2021, without making any changes. The current regulation, which has been in operation for 10 years, was due to expire on…

Read More Federal Govt’s decision on grocery price labelling disappoints consumers

Three people sitting at a desk having a meeting, two with their backs to the camera Three people sitting at a desk having a meeting, two with their backs to the camera

The new Banking Code Compliance Committee (BCCC) will monitor banks’ compliance with the 2019 Banking Code of Practice (the Code). The BCCC will work with banks and stakeholders to ensure that the high standards of service and other promises made to customers through the Code are embedded and adhered to by the 19 banking groups that subscribe…

Read More New Banking Code Compliance Committee open for business