A coalition of consumer and financial counselling organisations has launched a new website to ensure the hard truths are heard in the debate about the future of short term high cost loans – www.debttrap.org.au. The new website delivers the confronting facts about payday loans, busts myths currently being spread by payday lenders, and outlines safer…

Read More Consumer groups launch ‘debt trap’ web site

Eleanor Sumner has been the CFA representative on Standards Australia Technical Committee ME-064 Access for People with a Disability for approximately 10 years. Her work as a consumer advocate extends beyond her work with the Consumers Federation of Australia. Eleanor has had a life long commitment to women’s issues. After serving in the Women’s Royal…

Read More Introducing CFA Standards Project representative Eleanor Sumner

ACCC mandatory product safety reporting triggers recalls Issued 16th August 2011 The Australian Competition and Consumer Commission has released figures for the first six months of the mandatory reporting product safety requirement under the Australian Consumer Law. http://www.productsafety.gov.au/content/index.phtml/itemId/988537   ACCC institutes proceedings against Trade Quip over labelling of hydraulic trolley jacks Issued 25 July 2011…

Read More August product safety news

The Standing Committee on Social Policy and Legal Affairs is holding an inquiry into the insurance industry with specific reference to extreme weather and disaster events. Submissions will be accepted until Friday 12 August 2011, with the exception of submissions from Western Australia, which are requested by Friday 22 July 2011, as the Committee will…

Read More Operation of the insurance industry during disaster events – Commonwealth inquiry

Denis Nelthorpe photo Denis Nelthorpe photo

Former CFA President Denis Nelthorpe and consumer advocate Elaine Attwood were both made Members of the Order of Australia (AM) in the Queens Birthday honours list in June 2011. Denis has played many roles in the Australia consumer movement. He was  Director of the Consumer Credit Legal Service in the 1980s when it successfully took…

Read More CFA advocates recognised with Queens Birthday honours

New unfair contract terms legislation came into effect fully across Australia on 1 July 2010, following a concerted campaign by CFA and its members. These laws make unfair terms in consumer contacts void. Many industries use standard-form consumer contracts, including telecommunications, finance, motor traders, gyms, travel and utilities. A term will be unfair where it…

Read More Unfair contracts