The Financial Ombudsman Service is seeking two consumer representatives for the monitoring committees for the Codes of Banking Practices and the General Insurance Code of Practice.
Read More Consumer representative positions: Banking & Insurance Code Compliance Monitoring Committees
Consumers International is calling on copyright holders and intellectual property legislators to work with consumers, not against them, to avoid future mass protests over the right to access the internet without interference.
Read More Lawmakers must work with consumers, or risk further global copyright protests
In a major win for CFA members ACCAN and FCA, the communications regulator has committed to make calls from mobile phones to 1800/13 numbers free or the cost of a local call by January 2015.
Read More ACMA commits to reform of mobile charging for 13/1800 numbers
CHOICE says the National Airline Customer Advocate Scheme will begin improving Australian consumers’ rights in flight, but falls short of the finished product.
Read More National airline advocate two steps forward, one step back
Electronic health records involve the systematic electronic collection of health information previously held on paper about individual patients or populations, such as information about the physical or and mental health of an individual or provision of health services.
Read More Standards update: Electronic health data
HSBC Bank Australia has changed the advertising for its current ‘Let’s Bankercise’ campaign, in response to ASIC concerns that ads promoting a home loan discount were potentially misleading.
Read More ASIC concerns lead to HSBC to change home loan advertising
CHOICE has called on the Egg Corporation to reconsider its planned 13-fold increase in hen stocking densities for eggs it certifies as free range and instead work with government, animal welfare and consumer groups on a national standard that would meet consumer expectations.
Read More Free range eggs not all their cracked up to be
Ken Harvey presents a report from a recent workshop hosted by the pharmaceutical industry body for public input in their code of conduct review.
Read More Consumer input in Medicines Australia’s code of conduct review
In a submission lodged yesterday, the Consumer Action Law Centre called for the Australian Energy Market Commission to proceed with an energy rule change that would put downward pressure on household energy bills.
Read More Consumer Action calls on Energy Market Commission to ease energy bills by proceeding with rule-change
Elders Insurance has repaid customers approximately $5.3 million as part of a program to rectify underpayments on motor vehicle insurance claims.
Read More Elders Insurance repays customers $5.3 million following underpayment error
The Australian Government, with the agreement of Council of Australian Governments (COAG)’s Business Regulation and Competition Working Group, has requested that the Productivity Commission undertake a benchmarking study into regulatory impact analysis (RIA) processes.
Read More Regulatory Impact Analysis: Benchmarking study
The ACCC is currently reviewing the mandatory standard for baby walkers and inviting submissions from stakeholders.
Read More Review of mandatory standard for baby walkers – open for submissions