After a year-long inquiry telco customer service and complaints-handling, the Australian Communications and Media Authority (ACMA) released its draft [ilink url=”http://www.acma.gov.au/WEB/STANDARD/pc=PC_312222″]Reconnecting the Customer[/ilink] (RTC) report in early June 2011. It is a well considered report based on extensive evidence-based research. Five research reports commissioned by the ACMA were launched at the same time. The ACMA’s…Read More Time’s up on telco self-regulation: ACMA to act
The South Australian Financial Counselling Association’s (SAFCA) 2011 Conference The Evolving Landscape of Financial Counselling will be held on 26 and 27 September at the Rydges South Park Hotel, Adelaide. Speakers include Dennis Nelthorpe – West Heidelberg Community Legal Service Kat Lane – Consumer Credit Legal Service NSW Mark Henley – Uniting Care Wesley Adelaide…Read More The Evolving Landscape of Financial Counselling
CFA member CHOICE is calling for better regulation of pesticides and hazardous chemicals. More than 80 chemicals and pesticides no longer registered for use in Europe are available for every day agricultural and veterinary use in Australia. If that’s not alarming enough, about 75% were included in our current system 15 years ago as a…Read More Better regulation for pesticides and hazardous chemicals
To use an American phrase – it seems like a “no brainer”. Consumer groups from around Australia are calling on the Federal Government to cap interest rates at 48%. This cap is currently in place in three jurisdictions: New South Wales, Queensland and the ACT. However credit legislation is now a Federal Government responsibility; whether…Read More 48% is Enough: Keep the Cap!
ASIC released a consultation paper 28 July 2011 proposing new guidance for people who give (financial) advice to retail clients. This builds on ASIC Regulatory Guide 200 Access to advice for super fund members (RG 200) and ASIC’s Report 224 Access to Financial Advice in Australia (REP 224) in December 2010. This report found that…Read More ASIC consultation paper on guidance for financial advisers – comment due 8 September 2011
CFA member Financial Counselling Australia today released the results of a survey of financial counsellors about their clients’ experiences with 1800 and 13/1300 numbers. Nearly every financial counsellor (98%) reported clients who have difficulty contacting services that use 1800 or 13 numbers due to the cost of the call from their mobiles. At the May…Read More Financial counselling clients suffer from timed 1800 calls
The Mutual Banking Code of Practice sets out standards of good practice for credit unions and mutual building societies. The Code Compliance Committee (CCC) has a new Executive Manager, and is conducting a number of reviews. This update also sets out current governance and investigation arrangements and provides information about this years’ annual compliance statements.…Read More What’s new with the Mutual Banking Code of Practice Code Compliance Committee?
The Financial Ombudsman Service has published its new business plan. The plan has six major objectives including to eliminate backlogs of disputes and enhance relationships with stakeholders, including consumer organisations. The [ilink url=”http://www.fos.org.au/centric/home_page/publications/business_plan.jsp”]FOS Business Plan for the 2011–2012[/ilink] financial year explains: who FOS is what FOS achieved in 2010–2011 what FOS plan to achieve in…Read More Financial Ombudsman Service – New Business Plan
A new Australian Standard AS 5264 Olive oils and olive-pomace oils was published on 20 July 2011. The purpose of the Standard is to provide consumers with a clear indication of the nature and style of olive oils and olive-pomace oils they are purchasing and to prevent substitution of inferior quality olive oil or other…Read More CFA welcomes new Olive Oil Standard
The Commonwealth Consumer Affairs Advisory Council (CCAAC) has produced an issues paper on Sharing of repair information in the automotive industry. The terms of reference for this review deal with consumer detriment potentially caused by the practice of manufacturers and importers failing to share information wth independent repairers of motor vehicles. For further information and…Read More Sharing information in the automotive industry
ASIC has successfully completed the major initial licensing of consumer credit businesses as part of the transition to the new national consumer credit laws. ASIC Commissioner, Peter Boxall, said only licensed people or businesses can carry on consumer credit activities now. ‘If you are getting credit or getting advice or assistance on credit make sure…Read More ASIC refuses four applications for credit licenses and puts conditions on others
On 1 July ASIC announced that it had commenced criminal proceedings against officers of the Wespoint companies for breaches of the corporations act. In a separate matter Rundle was found guilty by a Sydney jury of making misleading statements to a financial institution in support of a $71 million credit facility to fund a Westpoint…Read More Westpoint and other recent ASIC enforcement actions