CFA member ACCAN has welcomed the interim report of the Australian Communications and Media Authorities Reconnecting the Customer inquiry. “The ACMA’s Reconnecting the Customer report is an in-depth and well researched exposé of the current state of the telco industry’s customer service and complaint handling ,” said ACCAN CEO Teresa Corbin. “It confirms the worst-kept…

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The Commonwealth Government announced on 3 June that it will develop Australia’s first Cyber White Paper to provide a comprehensive blueprint to help Australians connect to the internet with confidence. Attorney-General Robert McClelland said the White Paper will be a comprehensive review of how Governments, businesses and individuals can work together to realise the full…

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CFA lobbies for better consumer rights – often with great success. The 4 key challenges we issued to political parties in 2007 have since all been met. CFA’s 2010 election challenge called on each of the major parties – the Greens, the Liberal party, the Labor party, and the Nationals, to address twelve key issues…

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The report of the major national review of food labelling requirements, undertaken by a panel chaired by Dr Neal Blewett, was released in late January 2011. Several CFA members made submissions and the report is available at the food labeling review web site operated by the Department of Health. The report contains 61 recommendations, many…

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Wanted: Smart Financial Counselling projects to create big ripples Perhaps you’ve got an idea that would lead to fairer outcomes for consumers in financial difficulty or a brainwave about developing or promoting the sector? We’re looking to fund great ideas that  will benefit the sector in the short to medium term. We need you to…

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New unfair contract terms legislation came into effect fully across Australia on 1 July 2010, following a concerted campaign by CFA and its members. These laws make unfair terms in consumer contacts void. Many industries use standard-form consumer contracts, including telecommunications, finance, motor traders, gyms, travel and utilities. A term will be unfair where it…

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[box type=”note”]This CFA policy is currently under review[/box] CFA has a five point plan for reform in the telecommunications sector. We want: a single consumer telecommunications code; a ‘one-stop’ shop for Alternative Dispute Resolution complaint handling; a more robust consumer protection regulator; vastly improved internal dispute resolution processes within telecommunications companies themselves; and, fair and…

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On Tuesday 15 March 2011 ASIC launched a new personal finance website called MoneySmart to help people make good financial decisions by providing free, independent and unbiased information, tools and motivation. MoneySmart.gov.au is a key part of the National Financial Literacy Strategy, also launched by ASIC on 15 March 2011.. MoneySmart.gov.au provides more than just…

Read More MoneySmart.gov.au – simple guidance you can trust