SCAMwatch is warning Australians to continue to be wary of scammers who offer bogus government rebates for the installation of solar panels and scam websites that either falsely claim to be affiliated with government or boast bogus government endorsements.

Read these latest scam watch alerts from the ACCC.

Read More New ACCC scam alerts: solar offers and fake government websites

“Nanny state” is an ideological term invented by extremists to deride the innovations of modern law and government designed to offer consumers and citizens protections from risks that it is unreasonable to place on individuals alone. Of course many who now use the term d so innocently and now are merely concerned that in some…

Read More The “Nanny State” cleans up at IQ squared debate

Peter Kell Peter Kell

On Monday 12th September 2011 in Canberra more than 70 business, industry association and government representatives attended the Australasian Consumer Fraud Taskforce forum Small business and scams: sorting out the shams. Academics, compliance and enforcement experts and small business specialists, including ACCC Deputy Chair Dr Michael Schaper, shed light on their experience of scams, the…

Read More Scams, shams and small business

CUAC logo CUAC logo

The Productivity Commission has released the final report on its inquiry into Australia’s urban water sector, proposing profound changes to the way water services are provided in cities and regional towns across Australia. Along the way it restated its support for national funding of a peak consumer advocacy organisation.

Read More Profound changes to urban water services recommended

Number Woman - for fair calls for all Number Woman - for fair calls for all

CFA member ACCAN is celebrating a major step forward in its campaign for fair calls following an announcement today that the telco regulator, the Australian Communications & Media Authority (ACMA) will put an end to the high cost of 1800 and 13 calls from mobiles. The ACMA has plans to alter what’s known as the…

Read More Major victory in campaign for Fair Calls from Mobiles


CFA member ACCAN was established in 2009. At the time the government committed to conduct a review of ACCAN’s performance after two years of operation. Having now reached that point, the Department of Broadband, Communications and the Digital Economy (DBCDE) is keen to hear all views. Submissions are due by 19th October. The terms of…

Read More ACCAN – what do you think? Government review happening

The United Nations International Telecommunications Union (ITU) has said that agreement has been reached on a globally-recognised set of methodologies to assess the environmental impact of information and communications technologies (ICTs), and on preparing a report on guidelines on the use of minerals from conflict areas. See more information here.

Read More UN reports agreement on ways to assess green impact of information technologies


CFA Member ACCAN has provided its view on Telstra’s proposed structural separation undertaking (SSU) in a submission to the Australian Competition & Consumer Commission (ACCC). Along with much of the industry, we agree with the ACCC that the current SSU is lacking a clear and enforceable commitment to fair treatment of retail competitors. ACCAN supports…

Read More Fair treatment of competitors needed in Telstra separation

The banking industry has recently announced that retailers will  be charged (or charged more than in the past) when their customers choose to use EFTPOS rather than cash or a credit card. Media reports have suggested that this may lead to some retailers sur-charging consumers for using EFTPOS. The EFTPOS consortium (mainly banks) argue the…

Read More Would ATM style EFTPOS fees deliver a more efficient payment system?

The Travel Compensation Fund (TCF) protects consumers against loss if a travel agent becomes insolvent. Consumer group submissions have been important in ensuring that the TCF continues to offer statutory protection to Australian consumers. Earlier this  year a government discussion paper raised options for the future of the TCF. One option was to wind up…

Read More Consumer groups help ensure continuation of travel compensation fund