New unfair contract terms legislation came into effect fully across Australia on 1 July 2010, following a concerted campaign by CFA and its members. These laws make unfair terms in consumer contacts void. Many industries use standard-form consumer contracts, including telecommunications, finance, motor traders, gyms, travel and utilities. A term will be unfair where it…

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[box type=”note”]This CFA policy is currently under review[/box] CFA has a five point plan for reform in the telecommunications sector. We want: a single consumer telecommunications code; a ‘one-stop’ shop for Alternative Dispute Resolution complaint handling; a more robust consumer protection regulator; vastly improved internal dispute resolution processes within telecommunications companies themselves; and, fair and…

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On Tuesday 15 March 2011 ASIC launched a new personal finance website called MoneySmart to help people make good financial decisions by providing free, independent and unbiased information, tools and motivation. MoneySmart.gov.au is a key part of the National Financial Literacy Strategy, also launched by ASIC on 15 March 2011.. MoneySmart.gov.au provides more than just…

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March 15 was World Consumer Rights Day and the theme this year was Consumers for Fair Financial Services.  Consumers’ International challenged consumer organisations around the world to use this day to highlight concerns, and lobby their governments and industry bodies to ensure access to secure, safe and fair financial services for all consumers. More details…

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The Consumers Federation of Australia is the peak body for consumer organisations in Australia. It represents 34 full member organisations, including all of Australia’s major consumer organisations. CFA advocates in the interests of Australian Consumers. It develops policy on important consumer issues, nominates and supports consumer representatives to industry and government processes, and supports consumer…

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Thursday 28 October 2010 ASIC today suggested simple checks for people to take control of their super savings. Delia Rickard, ASIC’s Senior Executive Leader for Consumers, Advisers & Retail Investors said ‘You may have recently received your annual super statement. The key to making the most of super savings is to know the landscape and…

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