A paper released by the Consumer Utilities Advocacy Centre (CUAC) examines Victorian consumers’ experiences of door-to-door energy sales in Victoria, and outlines CUAC’s policy positions on door-to-door sales.Read More The consumer experience of door to door energy sales in Victoria
CFA member ACCAN’s submission to the 2011–12 Regional Telecommunications Review was based on extensive consultations with member organisations and wider stakeholders. This interview with Robin Eckerman from the Review Committee explains the aims of the review.Read More Regional Telecommunications Review 2011-2012
The Australian Competition and Consumer Commission has launched guidelines to support efforts by dating and romance websites to combat scammers.Read More ACCC launches guidelines to help dating websites protect consumers from scams
Buying door-to-door? Door-to-door sales can be a great, convenient way to buy goods and services without leaving your home. Under the Australian Consumer Law, which came into effect on 1 January 2011, you have specific protections and rights when you buy goods and services at your door.Read More Knock, knock. Who’s there?
Complex energy offers are one of a number of barriers to competition in the energy market. on 7 March CUAC will launch the report Improving energy market competition through consumer participation. This free event will feature perspectives from industry, regulators and the consumer sector speaking about ways to strengthen the retail energy marketRead More Improving energy market competition through consumer participation
ASIC today announced measures to help ensure issuers of debt products such as debentures and notes provide investors and financial consumers with the information they need to make informed decisions about investing in these products. These products can be risky.Read More ASIC warns against investment in retail debt market
Peak consumer group ACCAN says it cannot support the revised Telecommunications Consumer Protection (TCP) Code that was submitted to the Australian Communications & Media Authority (ACMA) for registration.Read More ACCAN rejects draft Telecommunications Code
The Parliamentary Secretary to the Treasurer, the Hon David Bradbury MP, has ordered a company to recall two teeth whitening products in order to protect consumers from unsafe peroxide levels.Read More Compulsory recall of teeth whiteners
The Australasian Consumer Fraud Task Force (ACFT) and the Australian Institute of Criminology (AIC) are gathering the most up-to-date information on fraud and scam trends in Australia through their annual online survey.Read More 2012 Scam Survey now open
When you buy a product, you have every right to expect it to be of good quality and to work properly.
Under Australia’s new consumer laws, if you buy a product and it is not up to scratch you have the right to take it back to where you bought it and ask the business to fix the problem.Read More Use your rights – repair, replace, refund
CHOICE says comments are softening up ahead of interest rate decisions.Read More Consumers deserve transparency not spin from banks
The Australian Competition and Consumer Commission today released its 2011 report on the prices, costs and profits of unleaded petrol in Australia.Read More ACCC petrol report shows higher prices reflect global trends