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St James Ethics Centre has released “Responsible Business Practice in Australia”, a report to the Australian Government. It was launched at the 12th National Business Leaders Forum on Sustainable Development at Parliament House in Canberra on 16 July. The report reviews the key lessons learnt from St James Ethics Centre’s national ResponsibleBusiness Practice Project, which…

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Fair Go On Fees clip from Choice web site Fair Go On Fees clip from Choice web site

From 2005 Consumer Action, later joined by Choice, campaigned tirelessly for the major banks to remove or reduce their outrageous and skyrocketing penalty fees – fees as much as $50 applied just for going over your credit card limit by a few dollars or being a day late with a credit card payment. The Fair…

Read More Choice and Consumer Action bank penalty fee campaign saves consumers at least $112m each year

Denis Nelthorpe photo Denis Nelthorpe photo

Former CFA President Denis Nelthorpe and consumer advocate Elaine Attwood were both made Members of the Order of Australia (AM) in the Queens Birthday honours list in June 2011. Denis has played many roles in the Australia consumer movement. He was  Director of the Consumer Credit Legal Service in the 1980s when it successfully took…

Read More CFA advocates recognised with Queens Birthday honours

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CFA Member Financial Counselling Australia has released a report by Denis Nelthorpe and Kaye Digney, that describes the rationale and outcomes of the Bulk Debt Negotiation Project conducted by West Heidelberg Community Legal Service in 2010-11. The project aimed at assisting judgment-proof debtors – those on low incomes, with few or no assets – who…

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CFA member Consumer Action Law Centre has won an important case in the Victorian Consumer and Administrative Tribunal who found that Motor Finance Wizard’s leasing practices were ‘unfair’ and ‘seriously flawed’. In CALC’s words On 12 May 2011, the Victorian Civil and Administrative Tribunal (VCAT) ordered Motor Finance Wizard to cancel a car lease contract…

Read More Consumer action on unfair car leases

CFA member ACCAN has welcomed the interim report of the Australian Communications and Media Authorities Reconnecting the Customer inquiry. “The ACMA’s Reconnecting the Customer report is an in-depth and well researched exposé of the current state of the telco industry’s customer service and complaint handling ,” said ACCAN CEO Teresa Corbin. “It confirms the worst-kept…

Read More Reconnecting the (Telco) customer

The Commonwealth Government announced on 3 June that it will develop Australia’s first Cyber White Paper to provide a comprehensive blueprint to help Australians connect to the internet with confidence. Attorney-General Robert McClelland said the White Paper will be a comprehensive review of how Governments, businesses and individuals can work together to realise the full…

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Cover of CFA 2010 Election Claims Cover of CFA 2010 Election Claims

CFA lobbies for better consumer rights – often with great success. The 4 key challenges we issued to political parties in 2007 have since all been met. CFA’s 2010 election challenge called on each of the major parties – the Greens, the Liberal party, the Labor party, and the Nationals, to address twelve key issues…

Read More 2010 Election – Consumer Platform

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The report of the major national review of food labelling requirements, undertaken by a panel chaired by Dr Neal Blewett, was released in late January 2011. Several CFA members made submissions and the report is available at the food labeling review web site operated by the Department of Health. The report contains 61 recommendations, many…

Read More Food labelling review results released