Ross Gittins photo Ross Gittins photo

Ross Gittens delivers the 2011 Ruby Hutchison Memorial Address The ACCC, in conjunction with CHOICE, presented the Ruby Hutchison Memorial Lecture delivered by Mr Ross Gittins AM, Economics Editor, Sydney Morning Herald on 6 June 2011. Traditionally held on the eve of the annual national consumer conference, the Ruby Hutchison address is held in honour…

Read More Consumer sovereignty in an age of republicanism

ACCC issues guidance on fibre and cable broadband ‘speed’ claims The Australian Competition and Consumer Commission published an Information Paper in July to assist providers of hybrid fibre-coaxial (HFC) and fibre to the premises (FTTP) broadband internet services in complying with the Competition and Consumer Act 2010. For more information see the ACCC website. Scammers…

Read More ACCC Telecommunications Announcements, July 2011

ACCC concerned baby bling still on sale The Australian Competition and Consumer Commission is concerned that baby bling is still available for purchase online despite a national ban introduced by the Parliamentary Secretary to the Treasurer, David Bradbury, on Friday, 15th July. For more information, go to the ACCC website. National product safety ban for…

Read More ACCC Product Safety Announcements, July 2011

ACMA has released its discussion paper in response to  submissions received in February 2011 about the effectiveness of the Telecommunications (Do not Call Register) Telemarketing and Research Calls Standard 2007. ACMA is now accepting further submissions in considering revisions to the standard. ACMA’s role is to balance community and industry expectations in relation to the…

Read More Submission due on Industry Standard (2007) on Telemarketing and Research Calls

The ACCC, together with the state and territory consumer protection regulators, have released a new point-of-sale sign which will give consumers clear information about their rights to refunds and replacements. The sign was launched by the Parliamentary Secretary to the Treasurer, the Hon David Bradbury MP, at the Consumers 2011 Conference in Sydney on 7…

Read More Consumer rights: New national point of sale sign launched

The ACCC has moved quickly to use the new powers made available to it under the Australian Consumer Law (ACL) to secure over $3.6 million in penalties since the first wave reforms took effect just over 12 months ago. In his keynote address at the Consumers 2011 conference in Sydney on 7 June, ACCC Chairman…

Read More ACCC nets $3.6 million in penalties in first year of new consumer laws

CFA Member Consumer Action Law Centre (CALC) has described the current system for handling taxi complaints by the Victorian Taxi Directorate as inadequate, and suggested that complaints be handled by the Victorian Public Transport Ombudsman. There has been a steady increase in formal complaints over recent times, however little information is available about how well those…

Read More Taxi complaints: CALC wants a better deal in Victoria