Campaign win for CFA members ACCAN and FCA
ACMA has agreed to implement reforms. More details here.
Everyone needs to call 1800, 1300 or 13 numbers at some point – so why are mobile users discriminated against?
We need ‘free’ numbers to talk to the bank in an emergency, order a cab, or organise a Centrelink payment. Making that call from a landline or mobile makes a big difference to the call cost but it doesn’t have to be that way. We need a hero. Number Woman is here to work with the telcos to bring about Fair Calls For All.
CFA members ‘s ACCAN, Financial Counselling Australia and ACOSS are campaigning for either Telstra, Optus or Vodafone to be the first mobile network provider to provide 1800, 1300 and 13 mobile calls at the same rates as landlines.
Financial Counselling Australia has published the results of a survey of financial counsellors about their clients’ experiences with 1800 and 13/1300 numbers.
You can take action to support Number Woman’s campaign here on the ACCAN web site.
Making progress: Numberwoman campaign update
In October we received exciting news: the communications regulator, the Australian Communications & Media Authority (ACMA), has listened to community concerns about the cost of calling 1800, 1300 and 13 numbers from mobile phones. The ACMA is proposing to amend the Numbering Plan so that calls from mobiles to 1800 numbers will be free and 13 numbers will cost about 30 cents – just as they currently do from landlines.
This is good news but there’s still work to do.
The telecommunications industry body has already said consumers don’t care about these changes. We’re concerned that parts of the telco industry might strongly resist these important reforms. The ACMA has asked for feedback on their proposed changes by Wednesday 30th November 2011.
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