Fair calls for all – on the way!

Number Woman

[box type=”tick”]

Campaign win for CFA members ACCAN and FCA

ACMA has agreed to implement reforms. More details here.


Everyone needs to call 1800, 1300 or 13 numbers at some point – so why are mobile users discriminated against?

We need ‘free’ numbers to talk to the bank in an emergency, order a cab, or organise a Centrelink payment. Making that call from a landline or mobile makes a big difference to the call cost but it doesn’t have to be that way. We need a hero. Number Woman is here to work with the telcos to bring about Fair Calls For All.

CFA members ‘s ACCAN, Financial Counselling Australia and ACOSS are campaigning for either Telstra, Optus or Vodafone to be the first mobile network provider to provide 1800, 1300 and 13 mobile calls at the same rates as landlines.

Financial Counselling Australia has published the results of a survey of financial counsellors about their clients’ experiences with 1800 and 13/1300 numbers.

You can take action to support Number Woman’s campaign here on the ACCAN web site.

Making progress: Numberwoman campaign update

numberwoman on blue backgroundHere’s a message from Number Woman, working with CFA member ACCAN to make 1800 calls free from mobiles, and 13 calls the same price as from landlines.

In October we received exciting news: the communications regulator, the Australian Communications & Media Authority (ACMA), has listened to community concerns about the cost of calling 1800, 1300 and 13 numbers from mobile phones. The ACMA is proposing to amend the Numbering Plan so that calls from mobiles to 1800 numbers will be free and 13 numbers will cost about 30 cents – just as they currently do from landlines.

Read a summary of the announcement here.

This is good news but there’s still work to do.

The telecommunications industry body has already said consumers don’t care about these changes. We’re concerned that parts of the telco industry might strongly resist these important reforms. The ACMA has asked for feedback on their proposed changes by Wednesday 30th November 2011.

We need your help


1 Comment on "Fair calls for all – on the way!"

  1. It’s essential that the term “toll-free call” be limited to those calls that attract no toll – that is, any fee, charge or tariff. One of the most misleading and commonplace practises of Australian businesses and organisations, including the ABC, which should have known better, and also the Commonwealth is to label 1300 and 13 numbers as “toll free” even though they are not.

    I have been single-handedly campaigning on this issue for the best part of the last two decades to little avail. The ACCC has refused to take action against any of the many culprits and it’s been left to me therefore to write to organisations such as the ABC and the Federal Parliamentary Offices, as just two examples, to try to persuade them the mend their ways. The ABC, to their credit, some time ago agreed to do so.

    1300 and 13 numbers are never toll free, either from Australian landline numbers or from mobiles. Instead, where Australian landlines are used to make the call, Australian 1300 and 13 numbers are correctly described as a call for the cost of a local call. This of course has no meaning for calls from Australian mobiles.

    Note that the USA has a number of toll-free numbers that are toll-free from any landline anywhere in the world. In my view, for a call to be genuinely described as toll-free without any qualifications, it should be free from any landline, mobile phone or satellite phone anywhere in the world. Using that definition, I don’t know of any numbers that currently qualify as toll-free.

Comments are closed, but trackbacks and pingbacks are open.