New guidance on meaning of safe and durable products to provide clarity to consumers

A close-up of an oven and dishwasher door

Consumer
Affairs Australia and New Zealand (CAANZ) has released two new guidance papers
on the concepts of ‘durability’ and ‘safe’ under the consumer guarantees
provisions of the Australian Consumer Law (ACL).

The ACL
creates a basic set of guarantees for consumers who acquire goods. One of these
guarantees is that the goods will be of “acceptable quality”. This guarantee
includes that the goods will be as safe and as durable as a reasonable consumer
would regard as acceptable.

The
guides were developed to provide greater clarity to businesses and consumers on
the meaning of ‘safe’ and ‘reasonable durability’ within these consumer
guarantees provisions and assist them in applying these concepts in their day-to-day
business.

View:

Guidance on the consumer guarantee as to acceptable quality and ‘safe’ Guidance on the consumer guarantee as to acceptable quality and ‘durability’

CAANZ is
Australia’s principal national forum for government policy, enforcement
cooperation and coordination in respect of consumer affairs. It
is composed of senior officers of Commonwealth, state, territory and New
Zealand government agencies responsible for consumer affairs and fair trading.