This page lists CFA’s organisational members: organisations with a consumer focus compatible with the objectives of CFA and with no conflict of interest.
The Association of Participating Service Users (APSU) is a Victorian consumer representative body at the Self Help Addiction Resource Centre (SHARC).
APSU believes that people who use drug and alcohol services have a wealth of knowledge and experience. APSU has been set-up to ensure that people who use alcohol and other drug services opinions, ideas and experiences contribute to policy, research, service provision and professional development. APSU draws guidance and direction from an advisory committee made up mostly of consumers.
The Australian Communications Consumer Action Network is the peak body that represents all consumers on communications issues including telecommunications, Internet, broadcasting, broadband and emerging new services. ACCAN provides a strong, unified voice to industry and government as they work towards availability, accessibility and affordability of communications services for all Australians.
The Australian Motorcycle Council is the peak motorcycle rider organisation in Australia, providing a voice for Australia’s motorcycle-riding community of over 800,000 riders. The council is made up of the peak rider organisations from each state and territory plus other organisations.
AMC’s objectives include promoting and improving all aspects of road safety concerning motorcycling in Australia; promoting, improving and protecting the recreational use of motorcycles in
Australia; and promoting the safe and convenient use of motorcycles in Australia.
The objectives of the APF include: protecting the privacy rights of Australians, by means of research, awareness, education, the highlighting of privacy risks in all forms of technology and practices, and campaigns for new laws, regulations, codes, policies and practices, and amendments to existing laws, regulations, codes, policies and practices.
The Brotherhood of St Laurence was founded in 1930, amid the Great Depression, by the Anglican priest Father Gerard Tucker. He was a passionate campaigner for social reform in his day. They continue to work for the goal of an Australia free of poverty with innovative programs, research and campaigns.
CCLC provides general legal service to individuals seeking legal advice in Far North Queensland in relation to a wide range of matters, which include but are not limited to, criminal law and traffic matters, family law, civil law, consumer rights, employment law, discrimination complaints and neighbourhood disputes.
Located in Brisbane, Caxton Legal Centre is an independent, non-profit community organisation whose objectives are to provide low income and disadvantaged persons with free legal and social welfare services. These persons could be in need of relief from poverty, distress, misfortune, destitution and helplessness, or education in legal, social welfare and related matters.
As the leading independent and transparent consumer advocacy group in Australia, CHOICE’s main objective is to ensure that the voice of consumers is heard. CHOICE empowers consumers, ensuring that they receive both advocacy and advice when making purchasing decisions. CHOICE also campaigns to protect and assist consumers through changes to laws and industry behaviour.
CPSA was founded in 1931 as a non-profit, non-party-political membership association serving pensioners of all ages, superannuants and low-income retirees.
Consumer Action is a campaign-focused consumer advocacy, litigation and policy organization based in Melbourne, Australia. As the largest specialist consumer legal practice in Australia, Consumer Action provides free legal advice and pursues litigation for vulnerable and disadvantaged consumers across Victoria. They offer advice and assistance to consumers and campaigns for change in consumers’ interests. Consumer Action is also a nationally recognized and influential policy and research body. CALC pursue agendas of law reform across a widespread of consumer issues at levels of government, in the media, and throughout the community.
As a not-for-profit charitable organization, Consumer Credit Legal Service (WA) Inc. provides legal advice and representation to WA consumers, in credit, banking and finance sectors. They also provide consumer voices to WA consumers on issues of policy and law reform. CCLAWA also take an active role in community legal education through media, seminars and publications, aiming to raise general public awareness of consumer rights in credit, banking and financial service areas.
Established in 2002, Consumer Policy Research Centre is a specialist consumer organization that provides fair outcomes for Victorian energy and water consumers through policy and regulatory processes.
As the voice of South Australian consumers, Consumers Association of South Australia represents consumers’ interests, encourages the distribution of information on issues affecting consumers, and provides opportunity for discussion these issues, with the aim of lobbying them to all government levels.
The Consumers’ Association is a non-profit, voluntary organisation run by consumers for consumers. We focus on a wide range of Western Australian and Australian issues that impact on people living in Western Australia.
Find out more
COTA Australia is the peak national organisation representing the rights, needs and interests of older Australians. COTA Australia is the national policy and advocacy arm of the COTA Federation which comprises COTAs in each State and Territory. COTA Australia focuses on policy issues from the perspective of older people as citizens and consumers.
Free and confidential, the Darwin Community Legal Service assists in the protection of the legal rights of disadvantaged members of the community. DCLS aims to provide legal advice and support to everyone in the community, ensuring that all people are aware of their legal rights.
Energy Consumers Australia promotes the long-term interests of consumers with respect to the price, quality, safety, reliability and security of supply of energy services. They are an independent organisation created by the Council of Australian Governments to give residential and small business energy consumers a national voice in the energy market.
Incorporated in NSW, Ethical Consumers Australia is an organization that runs independently and not for profit. Their mission is to ensure that people make ethical consumption choices that match their personal values. Ethical Consumers Australia aims to overcome barriers that people who want to make ethical consumption choices face, for example, favouring a sustainable environment, protect or support human rights, increasing social justice or promoting the interests and rights of animals.
As the peak body for financial counsellors in Australia, Financial Counselling Australia supports the financial counseling profession by providing a voice in national debates. They also advocate for behalf of the clients of financial counsellors for a fairer marketplace that will prevent financial problems in the first place. Financial counselors provide information, support and advocacy to assist people in financial difficulty.
As a non-profit community legal centre, CARE Inc, provides low and moderate-income consumers with free legal advice and assistance. CARE Inc, ensures that low income consumers are fairly treated and can overcome debt with the support offered. CARE Inc. specializes in areas of consumer credit (mortgages, credit cards and personal loans), debt recovery, banking, simple contracts, general fair trading and consumer protection.
The FCRC is the peak body for financial counsellors in Victoria. The FCRC provides financial counsellors with resources and support, promoting the needs of those experiencing financial hardship. FCRC also provides information, support and advocacy to Victorians in financial difficulty. FCRC works within the community sector, and offers free, independent and confidential services.
The Financial Counsellors’ Association of NSW Inc (FCAN) is the peak membership body that represents and supports Financial Counsellors in NSW. FCAN was established in 1980 and has a rich history of advocacy and supporting financially vulnerable people and people experiencing financial hardship.
The Financial Counsellors’ Association of Queensland is the peak professional body representing over 100 members comprising of financial counsellors and financial capability workers throughout inner city, suburban and regional Queensland.
The Financial Rights Legal Centre (formerly Consumer Credit Law Centre NSW) is a community legal centre specialising in financial services, particularly in the areas of consumer credit, banking, debt recovery and insurance. It is the only such Centre in NSW, and one of the only centres in Australia that fully integrates telephone assistance and financial counselling with legal advice and representation. The Financial Rights Legal Centre also operates the Insurance Law Service, a national specialist consumer insurance advice service.
Good Shepherd Microfinance is a world leader in financial inclusion products, services and advisory. They offer fair and affordable financial programs to people on low incomes, and advisory services with a global reach.
HCLS is a community organisation whose aims are to foster community awareness of the law, to make the law more equitable and accessible to the public, and to provide free legal information, advice and referral to the general public in southern Tasmania.
HEIA is the peak professional body for Australian home economics professionals. Their mission is to educate, inform and act as an advocate to government, industry and the community for families and households, in order to provide individuals with the opportunity to make informed decisions that enhance their everyday living.
HEIA(Q) is a Division of the national peak professional association for home economics in Australia—the Home Economics Institute of Australia Inc. Members include professionals from a range of settings.
Independently operated as a not-for-profit, community based legal centre, Illawarra Legal Centre offers free legal services to the public.
Located in several locations in Queensland, ICAN provides consumer education, advocacy and financial counseling services to Indigenous consumers across Australia. ICAN aims to empower Indigenous consumers by providing them with assistance to alleviate consumer disadvantage, the education to make better informed consumer choices, and advocacy services which highlight and tackle Indigenous consumer disadvantage.
OCN is the peak body representing the interests of residential strata title, community title and company title owners and occupiers. OCN’s mission is to represent and protect the interests and rights of present and future owners and occupiers in predominantly residential strata and community title schemes; to improve the experience of home ownership and living in such schemes; and to improve the governance and management of such schemes. OCN does this via advocacy and education.
PIAC tackles difficult social problems that impact on the lives of many Australians. They conduct test cases and strategic litigation in the public interest, and provide legal assistance, policy advice and training to create positive change to the lives of people who are disadvantaged and marginalised.
Operating as a non-profit, voluntary, consumer organization, with no political affiliations, the Public Transport Users Association represents passengers from all forms of public transport. The PTUA takes the interest of all users of public transport into account when lobbying governments and public transport authorities. PTUA promotes public transport and educates the community about the benefits of sustainable transport policies through the media and working with other bodies. PTUA researches into transport policies that will improve transport services and make Melbourne and regional Victoria a better place to live.
As a non-profit, voluntary organization, the Queensland Consumers’ Association exists to advance Queensland consumers’ interests. Members of the Queensland Consumers’ Association specialize in particular policy areas, including energy. Over the past 10 years, the Queensland Consumers’ Association has also undertaken advocacy and research on behalf of Queensland’s household energy consumers.
Established in 1977 and located in Redfern, Redfern Legal Centre is an independent, non-profit community legal centre. RLC is dedicated to promoting social justice and human rights and provides free legal advice, referral and casework to disadvantaged people and groups who live in its catchment area. RLC is also dedicated to community legal education and is an advocate for reforming inequalities in laws, the legal system, administrative practices and society as a whole.
Residents of Retirement Villages Victoria is an active and representative group for all people living in Retirement Villages in Victoria; a voice for all the Residents, a voice promoting Residents’ rights, and the voice to government at all levels.
The Salvation Army’s Moneycare service provides free and confidential financial counselling. Moneycare clients come from all walks of life. They can help you if you are in financial difficulty, in a financial crisis situation or wish to avoid financial difficulties.
The South Australian Financial Counsellors Association is the professional association for Financial Counsellors in South Australia. They provide resources and support to financial counsellors. Financial Counsellors assist South Australians in financial difficulty by providing information, support and advocacy, and work within the community sector. Services offered by the South Australian Financial Counsellors Association are free, independent and confidential.
The SCA is the people’s advocate in superannuation. We work to advance and protect the interests of people on low and middle incomes in Australia’s superannuation system. The SCA has been brought into existence to be a strong, fearless voice for people with superannuation savings.
The SCA has partnered with Australia’s leading consumer advocate, CHOICE, to deliver a program of work over three years.
WEstjustice is a community organisation that provides free legal help to people in the Western suburbs of Melbourne. They can help with a broad range of everyday legal problems including consumer disputes, credit and debt, family law and family violence, fines, motor vehicle accidents, tenancy and more. WEstJustice have offices in Footscray, Werribee and Sunshine, as well as a number of outreach services.