Buying door-to-door? Door-to-door sales can be a great, convenient way to buy goods and services without leaving your home. During the warmer months you may see salespeople out and about, knocking on doors in your suburb.
Under the Australian Consumer Law, which came into effect on 1 January 2011, you have specific protections and rights when you buy goods and services at your door. These protections help to make sure your shopping experience a positive one.
There are a number of things you need to know. You can, for example, ask a salesperson to leave and they must go straight away and not come back for 30 days.
The only time they can visit you is between 9am and 6pm on weekdays and 9am and 5pm on Saturday. They cannot visit you on Sundays or public holidays at all.
Remember to check the salesperson’s identity card. It must tell you their name and the name and address of the company they represent. The salesperson must also say why they are visiting you.
Most importantly your signature is valuable. You don’t have to agree to anything on the spot and should never sign anything if you don’t fully understand it or if you feel pressured in any way. If you sign a contract you can change your mind and cancel it for any reason without penalty within 10 business days. The salesperson must explain this ‘cooling off’ period to you and even if you are given the goods during this period you can still cool off. The salesperson cannot take payment during the cooling off period.
To learn more visit the ACCC website www.accc.gov.au/doortodoor or call us on 1300 302 502.
Also check out the Do Not Knock campaign.