Financial Ombudsman Service – New Business Plan

The Financial Ombudsman Service has published its new business plan. The plan has six major objectives including to eliminate backlogs of disputes and enhance relationships with stakeholders, including consumer organisations.

The [ilink url=”http://www.fos.org.au/centric/home_page/publications/business_plan.jsp”]FOS Business Plan for the 2011–2012[/ilink] financial year explains:

  • who FOS is
  • what FOS achieved in 2010–2011
  • what FOS plan to achieve in 2011–2012

FOS has grown to be a vital avenue for consumers to resolve disputes with financial institutions and has an even greater role to play under the new credit laws. In the year to 30 June 2011 FOS handled 230,000 callsand received 30,000 disputes.

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