Financial counselling clients suffer from timed 1800 calls

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CFA member Financial Counselling Australia today released the results of a survey of financial counsellors about their clients’ experiences with 1800 and 13/1300 numbers. Nearly every financial counsellor (98%) reported clients who have difficulty contacting services that use 1800 or 13 numbers due to the cost of the call from their mobiles.

At the May 2011 Financial Counselling Australia conference, ACCAN and Number Woman surveyed attending financial counsellors on the impact of 13 and 1800 numbers on their clients. These calls are free (or the cost of a local call) from a landline. But who from mobile phones they are charged at higher timed rates.

Many clients of financial counselling services only have mobile phones, typically with limited pre-paid credit. Government agencies such as Centrelink, and consumer service providers such as utility companies typically offer 1800 and 13 numbers as their customer contact numbers. The timed charges for 1800/13 calls cause real problems for people with real consequences. Read the report here …

 

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