Financial and Consumer Rights Council

fcrcThe FCRC is the peak body for financial counsellors in Victoria. The FCRC provides financial counsellors with resources and support, promoting the needs of those experiencing financial hardship. FCRC also provides information, support and advocacy to Victorians in financial difficulty. FCRC works within the community sector, and offers free, independent and confidential services.

Their main purpose is to advocate for vulnerable Victorian consumers who are experiencing financial difficulty, by supporting financial counsellors and through stakeholder relationships to create systemic change. They also support the financial counselling sector through casework, advocacy and law reform, and to adopt and maintain best practice.

Rank the Energy Retailer Report

FCRC receives daily feedback from financial counsellors across Victoria on how the policies and practices of industries and institutions impact on the lives of their clients. At the 2013 FCRC statewide conference, financial counsellors identified the high cost of energy and its subsequent impact on clients experiencing financial hardship as the single most critical issue in their casework.  The ‘Rank the Energy Retailer’ survey is FCRC’s first step in providing insight and analysis into the efficacy of Victorian energy retailer practices when dealing with customers experiencing financial hardship.

FCRC website