The Credit Ombudsman Service is an impartial and independent alternative dispute resolution scheme. Established in 2003, it is one of only two schemes approved by the Australian Securities and Investments Commission. Its operations are funded by levies imposed on industry participants and its services are free to consumers and small business.
COSL investigates complaints about the provision of financial services by its members to consumers. It has more than 15,000 members. It is a company limited by guarantee and is independent of government, financial service providers, consumer organisations and industry bodies.
The Board now seeks an outstanding person as a non-executive Consumer Director.
Provide strategic guidance to the COSL Board, consisting of an equal number of industry and consumer representatives, and maintain trust and collegiality among board members
Ensure the company fulfils its primary responsibilities as an alternative dispute resolution scheme and maintain and protect the integrity and independence of the COSL scheme and the Ombudsman.
Demonstrated commitment to the interests of vulnerable consumers as are relevant to the Credit Ombudsman Service.
At least 5 years demonstrated expertise in consumer credit, case work and/or policy.
Demonstrated willingness to consult with consumer organisations, and knowledge of issues pertaining to the Financial Services Industry.
Demonstrated experience and interaction with multiple stakeholders – governments, regulators consumers and providers.
Please reply, enclosing full details to: firstname.lastname@example.org
Fax: (02) 9273 8481
PO Box A252
Sydney South NSW 1235
Applications close on 18 December 2011 Tel: (02) 9273 8480