The ACCC, together with the state and territory consumer protection regulators, have released a new point-of-sale sign which will give consumers clear information about their rights to refunds and replacements.
The sign was launched by the Parliamentary Secretary to the Treasurer, the Hon David Bradbury MP, at the Consumers 2011 Conference in Sydney on 7 June.
The new sign complements the extensive range of educative initiatives and resources being developed by the ACCC and regulators nationally to raise awareness of consumers’ rights and obligations under the new ACL.
The new consumer guarantees provisions of the ACL mean that businesses dealing with defective goods must provide a repair, replacement or refund, and if there is a major failure with an item, the consumer has the right to chose the remedy, including requesting a refund.
Retailers nationally will be encouraged to display the sign, available in poster and 3D format, to make it easier for consumers and businesses to resolve issues when consumers have a problem with goods or services they have purchased.
For a copy of the new point-of-sale sign contact the ACCC Infocentre on 1300 302 502, or go to the ACCC website.