Consultations and Reviews

Review of the Australian Financial Complaints Authority

The Australian Government Treasury is undertaking an independent review of the Australian Financial Complaints Authority (AFCA).

AFCA provides consumers and small businesses with independent dispute resolution for financial complaints.

The Treasury will undertake the review and is to report to the Minister for Superannuation, Financial Services and the Digital Economy by no later than 30 June 2021.

The scope of the review is set out in the terms of reference.

You can submit responses to this consultation up until 26 March 2021. 

View more information and the Terms of Reference here:

Public comment invited on updates of the energy efficiency labelling requirements for dishwashers and dryers

Australia’s Energy Star Rating scheme provides consumers with useful information about the relative energy efficiency of a product. The more stars a product gets, the more energy efficient it is compared to other models of the same size or capacity.

The energy star rating of an appliance is determined by its energy consumption, using the relevant Australian Standard for measuring energy consumption and minimum energy performance criteria. Standards Australia encourages views and input from a wide cross section of the public on the following draft standards:  

  • AS/NZS 2007.2:2021 Amd 1 Performance of household electrical appliances — Dishwashers, Part 2: Energy efficiency labelling requirements
  • AS/NZS 2442.2:2021 Amd 1 Performance of household electrical appliances — Rotary clothes dryers, Part 2: Energy Efficiency Labelling Requirements

The public comment period is an important stage in the development of Australian Standards since it captures comments in order to address areas of concern. Anyone who feels they have something to contribute please make comments by 29 April 2021 via the Public Comment Guide for Members of the Public here or contact

Public consultation for the Review of the Water Efficiency Labelling and Standards (WELS) Scheme

Allen + Clarke has been appointed to undertake the five-yearly independent Review of the WELS Scheme, as required under section 76 of the Water Efficiency Labelling and Standards Act 2005 (Cth). The Review is focused on achievements made in the WELS Scheme since 2015, and options for future improvement in how the WELS Scheme works.

Industry, registrants, importers and retailers, consumers and consumer advocates, relevant environmental and water associations and members of the general public are all invited to contribute feedback and suggestions for improving the design, effectiveness, efficiency and cost of the WELS Scheme. 

The Your Say website provides further background and hosts a survey which you may wish to complete. Separate submissions are also encouraged where detailed information can be provided. The link to the Have Your Say consultation can be found here.

For more information about the WELS Scheme visit:

The public consultation will remain open until 25 February 2021.