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A draft report by the Productivity Commission on a ‘right to repair’ outlines some measures governments could take to assist consumers to get their products repaired. Written submissions or brief comments must be made by Friday 23 July 2021. The Commission is also holding public hearings using a video and teleconferencing service, with the option…

Read More Draft Report on “Right to Repair” Released for Comment

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The Australian Communications and Media Authority (ACMA) is looking for consumer organisations to join their Consumer Consultative Forum – or CCF. This is your opportunity to represent telco consumers and help to influence how we consider their issues. ACMA want organisations to help them: engage with telco consumers and understand their experiences respond to issues…

Read More Consumer Representative Opportunity: ACMA Consumer Consultative Forum

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The Energy & Water Ombudsman NSW (EWON) is calling for nominations to be one of the five Community Directors on the EWON Board from November 2021. EWON is the independent dispute resolution scheme for NSW electricity and gas customers and some water customers. The Board is responsible for corporate governance, funding, and strategy. Under our Constitution the Board consists of…

Read More Consumer Representative Opportunity: Energy & Water Ombudsman (NSW)

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CFA is seeking a consumer representative to represent it on the Australian Payment Network’s new Stakeholder Advisory Council. The digital economy, including the payments system, is a priority for the Federal Government through its Digital Business Growth Plan. This plan includes elements associated with digital payments – Consumer Data Right, digital ID, digital invoicing, stored-value…

Read More Consumer representative for AusPayNet Stakeholder Advisory Council

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The Consumers’ Federation of Australia is delighted to congratulate consumer advocates Susan Fraser and David Niven on being awarded Medals of the Order of Australia (OAM) in the Queen’s Birthday Honours. Sue Fraser leads Uniting’s (formerly Kildonan) Enterprise Partnerships team consulting to the banking, debt collection, utilities and telecommunications sectors, enabling positive financial outcomes for…

Read More Queens Birthday Honours for Consumer Advocates

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The ACCC welcomes legislative changes which will increase competition and choice for consumers about where they have their cars serviced and repaired. These changes adopt recommendations from the ACCC’s new car retailing industry market study. This is an Australian Competition & Consumer Commission (ACCC) media release, originally published on 18th June, 2021. The Competition and Consumer Amendment…

Read More ACCC welcomes new law on motor vehicle service and repair information

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The Australian Energy Regulator (AER) is seeking Expressions of Interest from energy consumer experts to apply to be a member of the Consumer Challenge Panel (CCP). The CCP forms an invaluable part of the AER’s regulatory decision-making process by providing consumer insights and perspectives into the AER’s decisions. Regulatory determinations are technical and complex, which can make…

Read More AER seeks expressions of interest for Consumer Challenge Panel members

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Last year scammers stole close to $34 million collectively from people who identified as culturally and linguistically diverse (CALD), people with disability, and Indigenous Australians. This is an Australian Competition & Consumer Commission (ACCC) media release, originally published on 10th June, 2021. Figures from the ACCC’s latest Targeting Scams report released earlier this week shows losses to the…

Read More Culturally and linguistically diverse community lose $22 million to scams in 2020, reports from Indigenous Australians up by 25 per cent

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CFA has joined with serval public health and consumer organisations in calling for the Australian Government to prioritise the health of Australians and New Zealanders as they consider reforms to redesign the food regulatory system for Australia and New Zealand. The joint statement says the current review of the system: Will set the foundation for…

Read More Public health and consumer organisations call for food regulatory reform to put the health of Australians and New Zealanders first

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Australians lost over $851 million to scams in 2020, a record amount, as scammers took advantage of the pandemic to con unsuspecting people, according to the ACCC’s latest Targeting Scams report released today. The report compiles data from Scamwatch, ReportCyber, other government agencies and 10 banks and financial intermediaries, and is based on more than 444,000 reports.…

Read More Scammers capitalise on pandemic as Australians lose record $851 million to scams

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The Morrison Government is supporting businesses to innovate, grow and minimise compliance costs while maintaining stringent safety standards for consumer products and related services. The Government in consultation with Consumer Ministers will look to develop amendments to the Australian Consumer Law (ACL) and associated legislation which would allow the adoption of trusted overseas product safety…

Read More Adopting Trusted Overseas Product Safety Standards

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Electricity is something we all use every day and take for granted. But according to Safe Work Australia risk of death or injury from electricity is strongly linked to where and how it is used. Consumers Federation of Australia (CFA) supports representatives to Standards Australia Technical Committees working on the development of electrical energy standards and ensuring the consumer…

Read More Safety and electricity