Post thumbnail

Scammers are now trying to exploit Australians financially impacted by the COVID-19 crisis with new superannuation scams being reported to Scamwatch in recent weeks. Scammers are already trying to take advantage of the Government’s recent announcement that people suffering financial hardship can have partial access to their superannuation from mid-April. “Scammers are cold-calling people claiming…

Read More Scammers targeting superannuation in COVID-19 crisis

Post thumbnail

Consumer Action Law Centre has released the following statement in response to a report by the Australian Communications and Media Authority (ACMA) on fiancial hardhip in the telco industry. A report released this week by ACMA shows that telco providers are not adequately identifying and supporting customers experiencing financial hardship. The ACMA reports shows that…

Read More Telco companies are failing people in financial hardship

Post thumbnail

ASIC has written a letter to the real estate institutes in each state outlining concerns about some real estate agents who are advising tenants to apply for early release of their superannuation. AISC warns that such conduct by real estate agents may be in contravention of the Corporations Act as it may may constitute unlicensed…

Read More ASIC warns of unlicensed financial advice by real estate agents to tenants

Post thumbnail

The Australian Communications and Media Authority (ACMA) is reminding consumers that there are options available if they are experiencing financial distress and struggling to pay their telco bills. ACMA Chair Nerida O’Loughlin said that telcos have financial hardship programs available to support Australian consumers facing difficulties. “Telecommunication services are playing a critical role in keeping Australians connected…

Read More Telco financial hardship policies critical during COVID-19

A gold credit card A gold credit card

The Banking Code Compliance Committee (BCCC) recognises that both Code subscribing banks and their customers are facing unprecedented challenges due to the COVID-19 pandemic. The BCCC welcomes the various initiatives announced by the ABA to assist customers to meet these challenges. It believes that these measures will contribute to the fair treatment of customers. Customers…

Read More Banking Code Compliance Committee response to bank and customer COVID-19 challenges

A purple block with white writing inside that says: COronavirus (COVID-19) information from the NDIS quality and safeguards commission A purple block with white writing inside that says: COronavirus (COVID-19) information from the NDIS quality and safeguards commission

The National Disability Insurance Agency (NDIA) has a dedicated webpage for NDIS participants about COVID-19. The webpage includes information about: The impact of COVID-19 on NDIS plans Which support services and therapies will continue during the close of non-essential services Using webchat to talk with NDIA staff Who to contact if your NDIS contact is unavailable View…

Read More Information for NDIS participants on the impact of COVID-19 on NDIS services

Post thumbnail

Consumer advocate says Lifetime Health Cover Loading should be suspended in light of COVID-19 financial pressures Consumer advocate CHOICE is calling on the Federal Government to suspend consumer penalties for not taking up private health insurance in light of the COVID-19 crisis. The advocacy group says the Government should add an extra 365 days to…

Read More “Penalties for not taking up private health cover must be suspended”: CHOICE

Post thumbnail

The Queensland Office of Fair Trading (OFT) is warning traders to treat consumers fairly and avoid price gouging as shortages of some products continue as a result of COVID-19 panic buying. Fair Trading Executive Director Brian Bauer said the OFT would consider all complaints made about price gouging or profiteering and investigate serious allegations where…

Read More Fair Trading issues price gouging warning during COVID-19

Post thumbnail

Applications are now open for a grant pool of $3,000,000 to be submitted by 30 April 2020. Ecstra Foundation is a new not for profit organisation committed to building the financial capability of all Australians within a fair financial system. GRANT OVERVIEW  Eligible organisations may apply for up to three $100,000 grants  Open to established consumer organisations with DGR 1 status  Applications close 30…

Read More Ecstra Response and recovery grants to assist community organisations during COVID-19

Post thumbnail

The ACCC is highly conscious of the impact COVID-19 is having on Australian consumers and businesses, and has adjusted the focus of its regulatory activities accordingly. Most businesses are facing severe disruption, particularly small businesses, and the future is uncertain for many. The ACCC will factor these circumstances into its consideration of competition matters in…

Read More ACCC response to COVID-19 pandemic

Post thumbnail

The Australian Communications Consumer Action Network (ACCAN) has urged the Federal Government to prioritise a specific stimulus strategy for telecommunications services to keep Australians connected during the COVID-19 pandemic. Continuing social distancing and self-isolation efforts have resulted in millions of Australians increasingly relying on their home broadband service. As Australia’s peak body representing telecommunications consumers,…

Read More Government must act to address broadband affordability as unemployment predicted to rise: ACCAN

A purple block with white writing inside that says: COronavirus (COVID-19) information from the NDIS quality and safeguards commission A purple block with white writing inside that says: COronavirus (COVID-19) information from the NDIS quality and safeguards commission

The NDIS Quality and Safeguards Commission has produced a COVID-19 information page that contains links to updates, training, alerts and resources for NDIS participants and providers. The information is to inform and support NDIS providers to continue to deliver quality and safe supports and services to NDIS participants. The page contains the following information: Updates…

Read More NDIS Commission releases coronavirus (COVID-19) information for participants and providers