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  • Productivity Commission launches ACL review: issues paper released

      The Productivity Commission has recently launched a study into the enforcement and administration arrangements underpinning the Australian Consumer Law. The study will focus on the effectiveness of the ‘single-law, multiple regulator’ model – a model where the national consumer law is jointly enforced and administered by the Australian Competition and Consumer Commission (ACCC) and [...]

  • ISO talks with John Furbank: The price is right

    In an increasingly price-conscious world, being able to compare prices of equivalent products in order to make an informed choice is a consumer right. But with the explosion of pre-packaged goods in different types of packaging and product sizes that has hit our shop shelves, making that choice is no easy task. To get around [...]

  • CHOICE launches Complane

    CHOICE has introduced their new consumer assistance tool: Complane. Complane has been developed to minimize the number of difficulties that travelers have making complaints with airlines when their flights are delayed or canceled. CHOICE recently conducted a study into passenger travel, revealing that over the past year, over 23 per cent of travelers faced either [...]

  • Australian Energy Regulator seeking expressions of interest for Consumer Challenge Panel members

    The Australian Energy Regulator (AER) is seeking Expressions of Interest from individuals to apply to be a member of the Consumer Challenge Panel (CCP). The CCP forms an invaluable part of the AER’s regulatory decision-making process by providing consumer insight and perspective into the AER’s decisions. Individuals with consumer experience and engagement, regulatory decision-making or knowledge of [...]

  • Defining Consumer Protection in the Digital Age

    Robin Simpson, Consumers International’s (CI) Senior Policy Adviser, recently represented CI at the OECD Ministerial Meeting on The digital economy innovation, growth and social prosperity which took place in Cancun, Mexico. He spoke at the Civil Society Forum convened by the OECD Civil Society information Society Advisory Council (CSISAC) and in the main agenda panel [...]

  • Nanotechnology vocabulary standard published

    Nanotechnology materials have already found their way into consumer products and impact on many technology and industry sectors. This standard is intended to facilitate communications between organizations and individuals in industry and those who interact with them by providing terms and definitions related to core terms in the field of nanotechnologies.

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