Progress on banking code, but missed opportunities too: consumer advocates

By | March 29th, 2017|Banking, News|

The Australian Banker’s Association (ABA) response to the Independent Review of the Code of Banking Practice (Khoury Review) is a positive start, but consumer advocates say there are some missed opportunities for the banking industry. Advocates say improving responsible lending assessments and making it easier to cancel credit cards will help Australians have a better [...]

120 Day Delay Inflicting Greater Payday Pain

By | March 28th, 2017|Consumer protection, Credit, Payday Lending|

Consumer groups call for the Federal Government to take immediate action to protect payday loan and lease borrowers The Consumers Federation of Australia, CHOICE, Consumer Action Law Centre, Financial Counselling Australia, Financial Rights Legal Centre, Consumer Credit Legal Service (WA) and Good Shepherd Microfinance are calling for the Federal Government to immediately introduce legislation to better protect borrowers of toxic loans and leases and increase funding to financial counselling [...]

Making the energy market work for consumers

By | March 28th, 2017|ACCC, Energy|

CFA member Energy Consumers Australia has welcomed the announcement by the Prime Minister Malcolm Turnbull today that the Australian Government will be directing the Australian Competition and Consumer Commission (ACCC) to review the competitiveness of the retail electricity market. Rosemary Sinclair, Energy Consumers Australia CEO, said the ACCC Inquiry will investigate whether the electricity retail [...]

Victoria considers prohibitions on rent-to-buy homes and residential vendor finance

By | March 25th, 2017|Everyday Consumer, Regulator news and government inquiries, VicPol|

Consumer Affairs Victoria is asking for feedback to help shape the laws that control how Victorians buy and sell property. A new options paper presents a range of possible reforms to modernise and improve Victoria’s 55-year-old Sale of Land Act 1962 (the Act). “Victoria’s property market is booming, and it’s essential the Sale of Land [...]

ACCC seeks views of BP’s proposed acquisition of Woolworths service stations

By | March 25th, 2017|ACCC, Competition|

The Australian Competition and Consumer Commission (ACCC) is seeking views on the proposed acquisition of Woolworths Limited’s (Woolworths) network of retail service station sites by BP Australia Pty Ltd (BP). Together with the proposed acquisition, BP proposes to enter into an ongoing retail convenience, shopper docket discount and customer loyalty partnership with Woolworths. The ACCC’s [...]

Standards Australia releases Issues Paper to support APEC’s Silver Economy

By | March 25th, 2017|Ageing, Regulator news and government inquiries, Standards|

Standards Australia has released an Issues Paper titled The Role of Standards and Innovation for Driving APEC’s Silver Economy, providing insights to assist Asia-Pacific Economic Cooperation (APEC) member economies to prepare for the challenges and opportunities created by ageing societies. In 2016, Standards Australia and the Department of Industry, Innovation and Science, on behalf of [...]

Bush telecoms group tells Canberra it’s time for action

By | March 22nd, 2017|Campaigns, Communications|

“We hear you and we want to help” was the majority message from politicians in Canberra this week when they met with the Regional, Rural & Remote Communications Coalition. The Coalition met with more than 50 members of parliament over two days with the aim of highlighting the plight of telecommunications in the bush. National [...]

Mortgage broker mayhem

By | March 18th, 2017|ASIC, Credit|

CFA members CHOICE, Consumer Action Law Centre and Financial Rights Legal Centre are calling on the federal government to act on conflicted remuneration in the mortgage market following an ASIC report that found widespread conflicts of interest for brokers and bank staff have led to an aggressive sales culture and poor outcomes for borrowers.[1] Quotes [...]

Energy Consumers Australia welcomes further action on system security challenges

By | March 18th, 2017|Energy, Utilities|

CFA member Energy Consumers Australia has welcomed the Turnbull Government’s leadership to secure gas supplies through industry initiatives and its plan to increase the generation of the Snowy Hydro scheme by 50 per cent, adding 2000 megawatts of renewable energy to the National Electricity Market and addressing energy security concerns. Rosemary Sinclair, Energy Consumers Australia [...]

Nine Hours of Conditions Apply *

By | March 16th, 2017|CHOICE, Contracts, Digital consumers, World Consumer Rights Day|

CHOICE says global companies need to stop pushing consumers into signing off on long, unreadable online contracts Consumers' Federation of Australia member CHOICE is calling on the Federal Government to stop companies from forcing consumers to accept tens-of-thousands of words  of complex  requirements, just to use a product, after a review of e-reader terms and [...]

Consumers want improvements to online grocery selling sites

By | March 15th, 2017|Everyday Consumer, Unit Pricing, World Consumer Rights Day|

Consumers want improvements to online grocery selling sites Online food and grocery sellers in Australia should make it much easier for shoppers to compare the value of items on their websites, says CFA member Queensland Consumers Association. QCA spokesperson, Ian Jarratt, says online grocery sellers can best do this by providing the unit price (price [...]

World Consumer Rights Day 2017

By | March 15th, 2017|Articles, Events, WCRD, World Consumer Rights Day|

Building a Digital World Consumers can Trust On 15th March, the Consumers' Federation of Australia and its members will be celebrating World Consumer Rights Day by joining a global campaign to build a #BetterDigitalWorld that promotes access, participation and innovation that is good for consumers, the economy and society. Consumer organisations from across the globe, [...]