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The Federal Government is letting the worst and most harmful financial products in the community run wild, according to consumer advocates. It’s now one year, eight months, one week and fifteen days since the Government accepted recommendations to reform laws governing payday loans and consumer leases. Despite committing to bringing the reforms to Parliament by…

Read More Lobbyists beat the battlers on payday loans and rent-to-buy

The Australian Financial Complaints Authority (AFCA) will commence on 1 November 2018, providing consumers and small businesses with easy access to a single scheme to resolve complaints about products and services provided by financial firms. AFCA seeks expressions of interest from interested persons for potential appointment to the panels as either a Consumer or Industry…

Read More AFCA Panel Member Expressions of Interest

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Consumers are set to save big on time and money, and have disputes with businesses resolved quicker, thanks to new Fair Trading powers. Minister for Better Regulation Matt Kean said the Fair Trading Legislation Amendment (Consumer Guarantee Directions) Bill, granting the new powers, would be introduced into Parliament this week. “These proposed reforms will give…

Read More Fair Trading reforms set to deliver big benefits for NSW consumers

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The Queensland Consumers Association (QCA) wants the Australian Energy Market Commission (AEMC) to change its proposed new rule in the National Energy Customer Framework (NECF) that will require energy retailers to provide customers with prior notification of price changes for many types of contracts. Although the QCA’s submission to the AEMC supports most of the…

Read More Queensland consumers want changes to proposals for National Energy Consumer Framework

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The ACCC has released comprehensive state-by-state data detailing recall rates for deadly Takata airbags, and the first data detailing progress made by various vehicle manufacturers in removing them from Australian cars. The ACCC says one year since the ACCC started overseeing the Takata airbag recall, 1.8 million potentially deadly airbags still need replacing as part…

Read More Almost two million deadly Takata airbags still in Australian cars

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Submissions by the Queensland Consumers Association and Choice on a recent Discussion Paper on the scope of Australia’s measurement laws, want the current review, and future laws, to: Be more driven by the needs of consumers and society in general and to not be excessively focused on measurement for economic activity and the needs of…

Read More Measurement Law Review should take more account of consumer needs

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Formal education provides a solid foundation for professional practice but alone does not give staff the skills, knowledge and behaviours needed to provide services competently, according to an inquiry undertaken by the Insurance Brokers Code Compliance Committee (the Committee). The inquiry found that staff needed to supplement their educational qualifications with on-the-job support and experience to develop…

Read More Brokers need formal qualifications and on-the-job training, inquiry finds

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Mobile phone and electronics retailers have been given a big thumbs down from consumers, claiming the top four spots on the latest NSW Fair Trading Complaints Register. Samsung Electronics topped the list with 42 complaints, while Kogan (35 complaints), Apple (33), and Android Enjoyed (26), rounded out the top four. Minister for Better Regulation Matt…

Read More Electronics retailers slammed on Complaints Register