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This is a guest post by Product Safety Solutions. In a first for product safety, a new documentary exposes the story of how everyday household products can present unacceptable hazards. Episode 3 of the new US Netflix ‘docuseries’, Broken, titled Deadly Dressers, examines furniture tip-overs that have killed and injured young children. It chronicles how changes to…

Read More Netflix documentary shows how cheap furnture is killing children

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Consumer Action Law Centre (Consumer Action) and Financial Rights Legal Centre (Financial Rights) say ASIC’s overhaul of its responsible lending guidance is a welcome announcement in the wake of the devastating consumer harm exposed during the Banking Royal Commission.  Too many lenders, including banks, finance companies, payday lenders, and consumer lease providers have not effectively complied with legal obligations to ensure they do not provide borrowers with unsuitable loans. ASIC’s updated responsible lending guidance make existing laws clearer, easier to enforce and will help to hold…

Read More ASIC’s overhaul of responsible lending guidance should focus lenders on the welfare of borrowers

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Financial Counselling Australia welcomes the implementation of a ban on unsolicited telephone sales of life insurance and consumer credit insurance sold without personal advice.  ASIC announced that the ban will come into effect on January 13, 2020. In the experience of financial counsellors, who work with people in financial hardship, unsolicited telephone selling targets vulnerable consumers. The…

Read More Financial Counselling Australia welcomes ban on unsolicited telephone selling

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The Customer Owned Banking Code Compliance Committee (the Committee) is pleased to release its Annual Report 2018-19. The Annual Report demonstrates how subscribers to the Customer Owned Banking Code of Practice (the Code) have met their compliance obligations, managed Code breaches and responded to customer complaints throughout the year. It provides an overview of the Committee’s work during…

Read More Subscribers to the Customer Owned Banking Code of Practice need to focus on improved customer service delivery

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Consumer regulators have today released a report on their collaborative efforts in administering the Australian Consumer Law (ACL) over the last twelve months. The report shines a light on some of the key policy, education and enforcement activities undertaken by the members of Consumer Affairs Australia and New Zealand (CAANZ) during the 2018-19 financial year,…

Read More Australian Consumer Law collaboration benefits consumers

Books on a shelf. The spines read 'LAW CASES' Books on a shelf. The spines read 'LAW CASES'

The Legal Services Council (LSC) is pleased to announce the launch of a new Register that consumers can use to easily check the details of legal practitioners in NSW and Victoria. The Australian Legal Profession Register is now available via the Legal Services Council website. The Australian Legal Profession Register is a first contact point…

Read More New Australian Legal Register will Safeguard Consumers

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Two key reports released on Friday by the Banking Code Compliance Committee (BCCC) contain important findings for the industry, including: Significant concerns about the reporting of breaches under the 2013 Code of Banking Practice during 2018-19. Banks will need to continue ongoing efforts in order to meet the BCCC’s expectations and the higher standards of…

Read More Reports lead to concern about banks’ breach reporting as they transition to the 2019 Code

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The Victorian Government’s proposed changes to class action rules should enable greater access to justice and promote corporate accountability, according to Consumer Action Law Centre. The Justice Legislation Miscellaneous Amendments Bill 2019, introduced to state parliament this week, will reduce barriers to class actions by allowing lawyers to receive a ‘contingency fee’, a fee that is calculated as…

Read More Victorian Government’s class action changes promote corporate accountability

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In her address, Delia Rickard noted that issues raised by consumer organisations with the ACCC commonly form part of its priorities for compliance and enforcement. Delia noted that consumer groups have recently raised issues such as funeral services, debt collection, product safety and sustainability which will be considered for future priorities. Other trends and issues identified by…

Read More ACCC Deputy Chair Delia Rickard provides address to CFA’s annual general meeting

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Financial Counselling Australia welcomes the bill to establish the National Online Gambling Self-Exclusion Register. The Bill was introduced this week in Federal Parliament by the Minister for Communications, the Hon. Paul Fletcher.  The register means that people experiencing harm can press one button and self-exclude from all the online wagering companies. With that single trigger, the wagering operators…

Read More FCA Welcomes Gambling Self-Exclusion Register

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The Australian Communications and Media Authority (ACMA) has released its Combating Scams report which recommends new enforceable obligations on telcos and the immediate commencement of trials for a number of scam reduction initiatives. The trials aims to reduce common phone scams such as malicious ‘spoofing’, where scammers disguise their number to make it look like…

Read More ACMA recommends immediate action to combat scams