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CFA’s quarterly webinar series will continue on Friday 14th June from 2-3pm AEST. The webinar will be hosted by Gerard Brody, CFA Chair and CEO of Consumer Action Law Centre, and Gemma Mitchell, Managing Solicitor at Consumer Credit Legal Service WA. Gerard and Gemma will share reflections and insights from their recent travels to Portugal for the Consumers International Summit, which…

Read More CFA Webinar Series

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Established in 1989, National Volunteer Week (NVW) is the largest celebration of volunteers and volunteerism in Australia and provides an opportunity to highlight the role of volunteers in our community and to say thank you to the more than 6 million Australians who volunteer. Consumers Federation of Australia (CFA) depends on the volunteers who represent…

Read More National Volunteer Week 2019

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Two years after a woman was electrocuted by a submersible pump in the backyard well of a Townsville home, the importer and online seller of the pump has been fined $1.2 million for failing to meet his obligations under electrical safety laws. Zoran Kacavenda, sole director of online business the Pump Factory Pty Ltd pleaded…

Read More Importers of electrical equipment are responsible for the safety of their product

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Mobile handsets continue to be the most common way consumers are accessing the internet while the largest volume of data is downloaded over fixed lines, as shown in a new ACCC data report on internet activity. The report, for the period ending 31 December 2018, also provides information on the number of retail services in operation…

Read More New report tracks internet activity on mobile and fixed lines

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Eleven telcos have been hit with formal warnings by the Australian Communications and Media Authority (ACMA) for failing to tell potential new customers that they do not provide Priority Assistance (PA) services, or failing to name a telco that does.  The eleven telcos are Activ8me, Aussie Broadband, Dodo, Exetel, Foxtel, MyRepublic, Skymesh, Southern Phone, Spintel, TPG, and V4 Telecom.…

Read More Telcos warned for not helping vulnerable consumers

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The following is a press release from the Internet Society. A survey conducted in the United States, Canada, Japan, Australia, France and the United Kingdom by Ipsos MORI on behalf of the Internet Society and Consumers International found that 65% of consumers are concerned with the way connected devices collect data. More than half (55%) do not trust…

Read More Concerns Over Privacy and Security Contribute to Consumer Distrust in Connected Devices

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The Australian Energy Regulator’s revenue determination for the period 2019-2024, announced 30 April, represents a fair outcome for NSW consumers, and will help curb rising household energy bills. ‘Overall, this determination is welcome news for NSW consumers,’ said Craig Memery, Team leader in PIAC’s Energy + Water Consumers’ Advocacy Program. ‘It builds on the downward…

Read More Electricity determination important step to keep energy prices down for NSW

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Australians lost almost half a billion dollars to scammers in 2018 according to the latest figures in the ACCC’s Targeting Scams report released today. “Total combined losses reported to Scamwatch and other government agencies exceeded $489 million – $149 million more than 2017,” ACCC Deputy Chair Delia Rickard said. “And these record losses are likely just the tip…

Read More Scams cost Australians half a billion dollars

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The bulletin looks at some of the accessibility challenges that Victorians face on public transport, and the ways in which we work to help make public transport better for everyone.  The Accessibility Bulletin is the first in a series of three annual bulletins to be released this year. Later in 2019 we will publish bulletins…

Read More Public Transport Ombudsman releases 2019 Accessibility Bulletin

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Australian residential consumers and small businesses made 60,998 complaints to the Telecommunications Industry Ombudsman in the last six months of 2018 (1 July 2018 to 31 December 2018). In this period, complaints about landline, mobile and internet services, decreased by 27.7 per cent compared to the same six month period in 2017. Publishing the Telecommunications…

Read More Phone and internet complaints down between July and December 2018