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Following the Review of the Australian Consumer Law (ACL) and the Productivity Commission Report into ACL Administration and Enforcement, Consumers’ Federation of Australia (CFA) released a new tool to help consumers monitor the implementation of various recommendations. The tool, to be updated quarterly, will provide information as to progress. The July 2018 update is now available…

Read More July Update: ACL Review Implementation Tracking Calendar

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A new report highlighting the issue of phone number loss when migrating to the National Broadband Network (NBN) is recommending greater action by phone companies – including better communication with consumers and small businesses. Residential consumers and small businesses generally expect to retain their existing phone numbers when moving between providers or to the NBN.…

Read More Telephone number loss an issue for consumers and small business

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CHOICE is calling for urgent reform to Australia’s product safety system as analysis shows children’s products consistently fail CHOICE lab tests for voluntary and mandatory safety standards. “From portable cots that fail suffocation tests to strollers with finger traps, safety failures are so routine it’s clear that manufacturers are not prioritising safety,” says CHOICE Head…

Read More Cots and strollers consistently failing CHOICE lab tests

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On 14 June 2018, Standards Australia’s draft AS/NZS 4474:2018 Household refrigerating appliances – Energy labelling and minimum energy performance standards requirements standard was published for public comment. This standard embodies several years of work by members of the EL-059 Committee that includes E3 Program representatives and other key stakeholders. Once implemented, this standard will bring into effect…

Read More Public comment invited on new refrigeration appliance standard

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Consumer advocates have welcomed the findings of the Australian Competition and Consumer Commission’s (ACCC) Retail Electricity Pricing Inquiry Final Report, released yesterday. Energy Consumers Australia Acting CEO Lynne Gallagher said the final report confirms what consumers have been saying: that the electricity market is not working as it should and not delivering good value for…

Read More Consumer advocates welcome ACCC Final Report on electricity market

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CHOICE welcomes the Federal Government’s options paper on added sugar today which includes options for strong measures for sugar labelling like visual labelling of teaspoons of sugar on sugar-sweetened beverages. “For years CHOICE has been calling for added sugar labelling and it’s great to see the Federal Government putting forward options that will allow Australians…

Read More Clear sugar labelling on the table

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The Australian Energy Regulator has today put the long-term interests of households and small businesses at the centre of its draft decision on the allowed ‘rate of return’ for energy networks, Lynne Gallagher, Acting Chief Executive Officer of Energy Consumers Australia said today. “Energy prices, especially electricity prices, are too high in Australia and network…

Read More Australian Energy Regulator puts consumer interests at centre of rate of return decision

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New research published today by Consumers International‘s member the Norwegian Consumer Council suggests that leading tech companies are making difficult for consumers to opt out of sharing their personal data using a variety of design techniques and default settings. Despite the introduction of the EU’s new General Data Protection Regulation (GDPR), which came in to force in…

Read More New research suggests leading tech companies are making it difficult for users to opt of out sharing personal data

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Members of the public are being encouraged to have their say on proposed consumer protection reforms, including measures aimed at cracking down on ticket scalpers. As the Government prepares regulations to govern proposed tougher anti-scalping laws, feedback is being sought on how aspects of the laws will operate in practice. Commissioner for Consumer Affairs Dini…

Read More Consultation begins on proposed SA consumer protection reforms

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The Western Australian Department of Mines, Industry Regulation and Safety has published a consultation paper as part of its review into the WA Fitness Industry Code. Feedback is being sought from fitness services providers, consumers, industry associations and other interested parties as to the effectiveness and appropriateness of the Code. Attending a gym or fitness…

Read More WA Fitness Industry Code Review