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Several CFA members including: CHOICE, the Consumer Policy and Research Centre (CPRC), the Consumer Action Law Centre (CALC), and the Queensland Consumers Association (QCA), made written submissions on the PC’s draft report on “Right to Repair”. The PC made draft recommendations on many aspects of this very complex and diverse topic. The CFA member submissions…

Read More CFA members make submissions to Productivity Commission (PC) “Right to Repair” Inquiry

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Australia’s telecommunications sector has published a strengthened Industry Code to better protect customers from attempted fraudulent transactions. This is a media release from Communications Alliance. It was originally published on 13th October, 2021. The Communications Alliance code – C666:2021 Existing Customer Authentication – provides an improved framework to authenticate the identity of customers making transactions involving their telecommunications…

Read More New Telco Industry Code Fights Customer Transaction Fraud

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The Financial Services Council (FSC) has today announced it will be introducing an enforceable FSC Standard to prohibit the use of exclusions and restrictive disability definitions because a member is employed in a high-risk occupation. It will apply to all default group life insurance in superannuation amongst FSC members. This is a media release from the Financial Services…

Read More FSC to ban occupational exclusions in default group life insurance in superannuation

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There’s a vast army of people in the Western Australian community dedicating their lives to helping consumers and tenants, and now is a golden opportunity for them to shine. With nominations currently open for the Consumer Protection Awards 2022, I would urge advocates and promoters of consumer rights to step forward and lodge an online…

Read More Time to shine in WA Consumer Protection Awards: nominations open now

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The Australian Communications and Media Authority (ACMA) has welcomed today’s announcement by the Digital Industry Group Inc. (DIGI) of additional accountability measures for digital platforms in Australia. ACMA Chair Nerida O’Loughlin said DIGI has taken an important step by launching the public complaints portal, which will support digital platforms’ compliance with the Australian Code of Practice…

Read More Digital platforms complaints process a positive step

“The intense battle against a persistent global pandemic revealed the absolute necessity of addressing the UN Sustainable Development Goals in an inclusive way, to strengthen our societies, making them more resilient and more equitable” read more here. In this pursuit standards are more relevant than ever. On World Standards Day, CFA takes the opportunity to thank the CFA Standards Representatives…

Read More World Standards Day 14 October 2021 “Shared vision for a better world”

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The revised national standard on drinking water treatment systems meets WaterMark product certification which protects community health and safety, and guarantees to be suitable for use by you, your family, and your friends. Consumers’ Federation of Australia (CFA) supports a representative to participate on the Standards Australia Technical Committee WS-027 Domestic water treatment applications which revised the Australian Standard…

Read More Drinking water treatment systems – does it have a WaterMark?

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Productive and successful year for life insurance compliance body The Life Code Compliance Committee (the Committee) – the independent Committee which monitors and enforces industry compliance with the customer service standards set out in the Life Insurance Code of Practice (the Code) – today released its Annual Report for 2020–21. This is a media release from the Life Code Compliance…

Read More Life CCC publishes its Annual Report for the 2020-21 financial year

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The nation’s peak body for consumer organisations, the Consumers’ Federation of Australia (CFA), says grocery retailers should use new revised ACCC guidelines on the provision of unit pricing to make it much easier for their customers to notice, read, understand and use unit prices. Effective unit pricing (pricing per unit of measure) greatly assists shoppers…

Read More Peak consumers group calls on supermarkets to use new guidelines to save shoppers money

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The World Trade Organisation has confirmed that a specific article on consumer protection is to be included in a future international trade agreement on e-commerce. The article would require WTO member countries to adopt or maintain measures that proscribe misleading, fraudulent and deceptive commercial activities that cause harm, or potential harm, to consumers engaged in electronic commerce.…

Read More Consumer protection included in future international trade deal on e-commerce

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We are waking up to the fact that no domain – from healthcare, to entertainment, to business, technology, or the built environment – will be unaltered by the permanent, global and unprecedented phenomenon of population ageing, read more here. Research in the UK shows a clear appetite among the public for a new way of talking about…

Read More Growing old is a lifelong process – International Day of Older Persons 1 October 2021

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Businesses and individuals are being invited to have their say on how technology can be used to streamline the way statutory declarations and deeds are executed. Consultation will provide insights on how statutory declarations and deeds are used in the everyday transactions of Australians and inform advice to Treasurers and Attorneys General on a common…

Read More Consultation to modernise document execution across the Federation