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The Code The New Energy Tech Consumer Code (NETCC) sets a minimum standard of service for retailers providing residential and small customers with new energy tech products, systems and services. New energy tech providers that have been admitted by the Administrator into the NETCC program are bound as Signatories to comply with the NETCC when…

Read More Consumer representative opportunity – Join the New Energy Tech Consumer Code Monitoring and Compliance Panel

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A recent ASIC surveillance found that some fund managers must do more to ensure the investment performance representations in their fund’s marketing materials are appropriate.    This is a media release from the Australian Securities & Investments Commission (ASIC). It was originally published on 8th September, 2022. Thirteen responsible entities or trustees of investment funds have voluntarily…

Read More Managed funds amend their marketing following ASIC surveillance

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Six industry associations that represent the online industry in Australia have published new online safety codes for public consultation. This item is from Online Safety. Australia’s Online Safety Act 2021, which came into effect in January 2022, requires the development of codes by industry associations to regulate certain types of harmful online material, known as Class 1A…

Read More Have your say: New online safety industry codes

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CHOICE travels to the remote Indigenous community of Wujal Wujal in Far North Qld to investigate dodgy motor vehicle sales. Cedric Friday says that every time he looks at his broken-down Holden Captiva it makes him angry. The second-hand car that he and his brother-in-law spent $19,000 on sits immovable in his driveway. This is…

Read More Remote Indigenous communities left with broken cars and no redress

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Businesses need to be ready to substantiate any environmental or sustainability claims when marketing their goods and services, ACCC Deputy Chair Delia Rickard said today. This is a media release from the Australian Competition & Consumer Commission (ACCC). It was originally published on 20th September, 2022. In a speech to the Sydney Morning Herald Sustainability Summit this…

Read More Businesses told to be prepared to back up their environmental claims

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In good news for consumers, complaints about phone and internet services decreased 33.4 per cent in the last financial year ending 30 June 2022. During this period, residential consumers and small businesses made 79,534 complaints to the Telecommunications Industry Ombudsman, highlighted in the Annual Report 2021-22 published today. This is a media release from Telecommunications Industry Ombudsman…

Read More TIO Annual report shows poor mobile coverage the most prominent issue for telco services

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Australians are facing the perfect storm for increased financial insecurity in the next 12 months, making them vulnerable to dodgy insolvency advice. On the back of a tough few years of fire, drought, flood and the pandemic, rising interest rates and cost of living pressures mean that more Australians may struggle to pay their bills…

Read More Worried about debt? Talk to your bank or creditors and avoid dodgy advice, warns AFSA

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The state’s economic regulator today released updated water industry standards, strengthening support and protections for Victorian consumers, particularly those facing financial difficulties. This is a media release from the Essential Services Commission. It was originally published on 27th September, 2022. The Essential Services Commission’s water industry standards set out the minimum service requirements water businesses must meet, covering…

Read More New protections for Victorian water customers

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The Australian Securities and Investment Commission (ASIC) has today published updated and revised remediation guidance for financial firms with the goal of treating wronged customers fairer and ensuring they repay losses companies have caused in a timelier fashion.  This is a media release from Consumer Action Law Centre (CALC). It was originally published on 27th September, 2022. Consumer Action…

Read More People should get their money back quicker and more easily following new ASIC guidance, say consumer advocates